Prestige VW Dedicated Technician (Roadside & Training)

The AA; Exeter; On-site; GBP 33,000 - 44,000; Full time

Benefits offered by this job

Competitive salary

Training program

Holidays & leave

Vehicle & gear

Pension & wellbeing

Job summary

The AA, in collaboration with Volkswagen, seeks a dedicated Dedicated Technician to provide premium roadside support for VW vehicles. You will own the customer journey from arrival to repair completion using manufacturer-specific tools and diagnostics.

You’ll combine hands-on technical skill with clear communication to ensure exceptional service, handling warranty work, diagnostics, and complex repairs while starting and ending each day with a ready VWG van and required gear.

Qualifications

• Confident, independent, and customer focused
• NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair is required
• Holds a full UK Cat B licence (max 6 points)

Responsibilities

• Deliver prestige roadside support for Volkswagen vehicles, using manufacturer-specific tools and diagnostics
• Take complete ownership of the customer experience, from arrival to completion of the repair
• Combine technical skill with excellent communication to ensure customer satisfaction every time
• Handle a mix of warranty work, roadside diagnostics, and advanced repairs
• Start and end your day at home with a fully equipped VWG van, tools, and uniform
• Work 40 hours/week - currently with a 7am-8pm shift range, with flexible standby hours to suit your life

Skills

Customer focus

Independent

Excellent communication

Education

NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair

Job description

The AA, in collaboration with Volkswagen, seeks a dedicated Dedicated Technician to provide premium roadside support for VW vehicles. You will own the customer journey from arrival to repair completion using manufacturer-specific tools and diagnostics.

You’ll combine hands-on technical skill with clear communication to ensure exceptional service, handling warranty work, diagnostics, and complex repairs while starting and ending each day with a ready VWG van and required gear.