Prestige Beauty Counter Lead & Coach

The Estée Lauder Companies Inc.; Silverburn; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a Counter Manager in Scotland to lead, coach and develop a team of Sales Associates, driving sales, service and operational targets in a prestige beauty environment.

You will create and execute agile business plans, recruit and retain customers through strategic in‑store events, and build strong customer relationships while guiding staff to reach their full potential for long‑term career growth.

Qualifications

• Effective verbal and written communication skills.
• Quality customer service skills and ability to win people over.
• Results oriented with drive to meet objectives.
• Ability to lead, coach and develop others.
• Strong organisational skills and attention to detail.
• Autonomous worker with collaborative mindset.
• Ability to plan and execute business initiatives.

Responsibilities

• Lead and coach a team of Sales Associates to achieve sales, customer service and operational targets.
• Develop and execute an agile business plan for recruitment and retention of customers through events.
• Drive customer relationship management and front‑line marketing.
• Mentor team to reach full potential and foster a high‑performing culture.

Skills

Communication

Customer service

Results oriented

Team development

Leadership

Attention to detail

Autonomy

Collaboration

Tools

Microsoft Excel

Job description

The Estée Lauder Companies Inc. is seeking a Counter Manager in Scotland to lead, coach and develop a team of Sales Associates, driving sales, service and operational targets in a prestige beauty environment.

You will create and execute agile business plans, recruit and retain customers through strategic in‑store events, and build strong customer relationships while guiding staff to reach their full potential for long‑term career growth.