Counter Manager: Lead, Coach & Drive Prestige Beauty

The Estée Lauder Companies; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

The Estée Lauder Companies in Glasgow is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets in a prestige beauty environment.

You will recruit, coach and formulate agile business plans, run impactful in-store events, and manage customer relationships to elevate performance and brand experience. A strong leadership mindset and business planning ability are essential.

Qualifications

• Retail leadership experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Customer service excellence and relationship management.
• Ability to develop and implement business plans.
• Ability to analyze and act on customer insights.
• Organisational skills and attention to detail.

Responsibilities

• Lead, coach, and develop Sales Associates to meet sales and service targets.
• Plan and execute in-store events to drive customer engagement.
• Coach team on CRM and customer relationship management.
• Collaborate on business planning and resource management.
• Maintain high standards of professionalism and discretion.

Skills

Leadership

Coaching

Customer service

Communication

Interpersonal skills

Target-driven

Team motivation

Job description

The Estée Lauder Companies in Glasgow is seeking a dynamic Counter Manager to lead and develop a team of Sales Associates, driving sales, service and operational targets in a prestige beauty environment.

You will recruit, coach and formulate agile business plans, run impactful in-store events, and manage customer relationships to elevate performance and brand experience. A strong leadership mindset and business planning ability are essential.