Prescription Clerk/Admin

Crossfell Health Centre; Tees Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Crossfell Health Centre in Middlesbrough is seeking a detail-oriented Prescription Clerk to join our primary care team. You will ensure safe, accurate, and timely processing of prescription requests, liaise with patients, clinicians, chemists and external providers, and support medicines optimisation initiatives.

This is an NHS role in a busy community practice. The position involves handling prescription queries, updating patient records with hospital correspondence, and resolving supply issues

Qualifications

• Experience in a fast-paced NHS role.
• Experience handling phone and face-to-face enquiries professionally.
• Proficiency in using computers and data entry systems.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Process routine prescription requests within 3 working days.
• Liaise with Practice Manager and clinical team.
• Notify patients immediately of medicines changes.
• Coordinate with chemists, patients, nursing homes, and hospitals.
• Book patients for clinical pharmacist review when overdue.
• Check for over/under usage of medications.
• Delete medications not issued for 12 months (every 3 months).

Skills

Data entry

Attention to detail

Verbal communication

Written communication

Multi-tasking

Job description

We are seeking a detail-oriented and proactive Prescription Clerk to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. You will be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Main duties of the job

• Process routine prescription requests (via SystmOne email and paper repeats) within 3 working days of receipt.
• Liaise with Practice Manager and clinical team with any areas of concern.
• Ensure that patients are notified immediately of any medicines changes.
• Liaise with chemists, patients, nursing homes and hospitals when needed.
• If a medication review for a patient is overdue, book the patient with the clinical pharmacist.
• Check for over and under usage of medication.
• Delete medications that have not been issued for 12 months (every three months).

About us

Crossfell Health Centre is an NHS GP surgery located in the Berwick Hills area of Middlesbrough. The practice provides primary healthcare services to the local community, supporting patients with a wide range of medical needs, from general health concerns and routine appointments to the management of long-term health conditions.

The health centre serves a population of approximately 9,000 registered patients and plays an important role in providing accessible healthcare within the local community. Its aim is to deliver patient-centred care, helping individuals maintain their health, prevent illness and receive appropriate treatment and support when required.

Job responsibilities

We are seeking a detail-oriented and proactive Prescription Administrator to join our dynamic primary care team. In this vital role, you will ensure the safe, accurate, and timely processing of prescription requests while serving as a key liaison between patients, clinicians, pharmacies, and external healthcare providers. Youll be responsible for managing medication queries, updating patient records with hospital correspondence, and supporting medicines optimisation initiatives. Your work will directly contribute to improving patient care by ensuring seamless prescription workflows, resolving supply issues, and synchronising repeat medications. This is an excellent opportunity for someone who thrives in a fast-paced environment, values precision, and enjoys making a real difference in patient health and safety.

Person Specification

Experience

• Qualifications & Experience
• Experience in a fast-paced NHS role.
• Experience handling phone and face-to-face enquiries professionally.
• Proficiency in using computers and data entry systems.
• Experience working in a role requiring strong attention to detail and accuracy.
• Skills & Abilities
• Fast and accurate data entry skills.
• Strong numeracy skills and attention to detail when processing prescriptions and patient information.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritise workload efficiently.
• Ability to remain calm and professional when dealing with patients, including those who may be distressed.
• Ability to handle confidential information in line with data protection regulations.
• Strong problem-solving skills and ability to work proactively.
• Ability to work extra hours/full time to cover holidays/sickness
• Personal Attributes
• Friendly, empathetic, and patient-focused approach.
• Ability to work independently and as part of a team.
• Professional and courteous manner when dealing with patients and colleagues.
• Willingness to undertake training and continuous professional development.

Essential Experience Required

• Previous NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.