Practice Administrator

Christchurch Medical Practice; England; On-site; GBP 22,000 - 26,000; Full time

Job summary

Christchurch Medical Practice is seeking an organised and proactive Practice Administrator to join our administration team. You will support day-to-day operations across care navigation, reception, prescription processing, and correspondence, ensuring smooth delivery of care to patients.

The role requires experience in medical administration, confidence with IT systems (SystmOne), and a commitment to patient confidentiality and data protection.

Qualifications

• Previous administrative or reception experience, ideally in healthcare.
• Familiar with IT systems and able to learn clinical software.
• Knowledge of NHS systems, patient pathways, or referral process.
• Excellent communication and problem-solving skills.
• Attention to detail and accuracy.
• Ability to work in a team and independently.
• Professional, patient-focused, and respectful at all times.

Responsibilities

• Care Navigation: Guide patients to the most appropriate clinician or service, using practice protocols and clinical system prompts.
• Reception Duties: Support front-desk reception during busy periods, answering phones, greeting patients, and managing appointments.
• Prescriptions: Process repeat prescription requests accurately and efficiently in line with practice policy.
• Practice Correspondence: Manage incoming and outgoing correspondence, including hospital letters, test results, and clinical documentation.
• Maintain accurate patient records on the clinical system (e.g. SystmOne).
• Support general administrative tasks such as scanning, coding, filing, and data entry.
• Liaise with clinicians and other healthcare professionals to ensure timely communication.
• Maintain patient confidentiality and uphold data protection standards at all times.

Skills

Administrative experience

Reception experience

IT systems proficiency

Attention to detail

Team communication

Tools

SystmOne

Microsoft Office

Job description

We are now seeking an organised and proactive Practice Administrator to join our administration team.

This is a varied and vital administrative role supporting the day-to-day operations of the practice. The successful candidate will work across multiple areas, including care navigation, prescription processing, correspondence handling, and reception support, ensuring the smooth and efficient delivery of care to our patients.

Main duties of the job

• Care Navigation: Guide patients to the most appropriate clinician or service, using practice protocols and clinical system prompts
• Reception Duties: Support front-desk reception during busy periods, answering phones, greeting patients, and managing appointments
• Prescriptions: Process repeat prescription requests accurately and efficiently in line with practice policy
• Practice Correspondence: Manage incoming and outgoing correspondence, including hospital letters, test results, and clinical documentation
• Maintain accurate patient records on the clinical system (e.g. SystmOne)
• Support general administrative tasks such as scanning, coding, filing, and data entry
• Liaise with clinicians and other healthcare professionals to ensure timely communication
• Maintain patient confidentiality and uphold data protection standards at all times

About us

Christchurch Medical Practice is a friendly, patient-focused GP practice committed to delivering high-quality care to our local community. We pride ourselves on being a supportive and welcoming team where collaboration, respect, and professionalism are at the heart of everything we do. We offer a varied and rewarding working environment, opportunities for ongoing learning and development, and the chance to make a real difference to the care and experience of our patients every day.

Job responsibilities

A rewarding and varied role supporting patients, clinicians, and colleagues to deliver safe, efficient, and high-quality primary care services. Please see the full job description and person specification within the supporting documents for further information.

Person Specification

Experience

• Previous administrative or reception experience (ideally in a healthcare or NHS setting)
• Confident with IT systems and able to learn clinical software (e.g.,SystmOne)
• Clinical Coding ( Read Coding)
• Strong communication and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to work as part of a team and independently
• Professional, patient-focused, and respectful at all times
• Experience handling repeat prescriptions, care navigation or clinical coding
• Knowledge of NHS systems, patient pathways, or referral process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.