Medicines Team Assistant

Downend Health Group; West of England; On-site; GBP 18,000 - 21,000; Full time

Job summary

Downend Health Group is seeking a Medicines Team Assistant to join our forward-thinking Practice. You will join the Medicines Management Team to provide an efficient prescription service and ensure patients' needs are met with courtesy and care.

The role requires excellent communication, strong customer service, and flexibility to cover holidays. An enthusiastic, team-oriented approach is essential in a supportive environment.

Qualifications

• Demonstrable commitment to professional development.
• Excellent communication, customer care and flexibility to cover holidays.
• Ability to work in a multidisciplinary team and maintain patient-centred care.

Responsibilities

• Process medication requests and queries safely, efficiently and accurately.
• Provide excellent customer service with clear verbal and written communication.
• Support the Medicines Management Team in prescribing processes and related administration.
• Liaise with patients, pharmacists and care homes regarding medications and requests.

Skills

Excellent communication

Customer care

Flexibility

Teamwork

Tools

EMIS Web

Docman

Job description

We are looking to recruit an enthusiasticand motivated Medicines Team Assistant for up to 37.5 hours per week, to join our forward-thinking Practice.

The successfulcandidate will work within our multidisciplinary Medicines Management Team toprovide an efficient, helpful and courteous prescription service to allpatients within the Practice, ensuring that their needs are met.

We providequality patient care in a welcoming and supportive environment. Excellent communication, customer care andflexibility to cover holidays is essential, as is a friendly personality.

Main duties of the job

The successful applicant will process medication requests and queries in a safe, efficient and effective way for the patients at Downend Health Group.

The successful applicant will have excellent customer service, verbal and written communication skills and be able to work well under pressure in a fast-paced environment.

About us

At Downend Health Group, our team and their wellbeing aresome of our key priorities. The organisation has grown from humble beginningswith a skeleton staff, to a workforce of over 100 employees, providing servicesfrom two purpose-built surgeries.

We are here to look after you as much as we are able. Wehave a range of policies to help staff from a Menopause Policy to resources onMental Wellbeing. We also understand that flexibility is key to a successfulwork- life balance and where possible, we offer flexibility in working patternsto accommodate your needs.

Downend Health Group know that all work and no play isn'tgreat for anyone - we hold social gatherings, we run sweepstakes on sportingevents and deliver a monthly reward scheme that recognises employees who havegone the extra mile. We value you and your commitment to the practice and liketo recognise this with small tokens of appreciation.

Job responsibilities

MainDuties and Responsibilities of the post

The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests andqueries in a safe, efficient and effective way.

A)CoreResponsibilities

• Liaising with the Medicines TeamManager concerning organisation of work;
• Reviewing and processing repeatprescription requests, closely following protocols;
• Developing a sound knowledge of theelectronic prescribing services for the practice;
• Dealing appropriately with medicinequeries from patients/pharmacists/care homes;
• Responsible for adding newmedicines from discharge summaries and outpatient clinic letters;
• Issuing prescriptions for blisterpacks, dossette boxes, appliance items;
• Supporting the clinical prescribersin the organisation of medication reviews, blood test monitoring, bloodpressure recording etc

To ensure a highstandard of practice and care at, all times:

• The involvement in planning,co-ordinating and monitoring of team activities to ensure efficientservices to patients and support to clinical staff;
• Participation in the developmentand implementation of new policies, procedures and protocols to improvepractice organisation and the provision of services to patients

Ensuringhigh levels of attention to detail and accuracy with regards to completion ofall necessary documentation associated with the role;

Maintainingeffective liaison with other staff and/or agencies concerned with patient care,and with all other disciplines within the practice, with appropriate regard toconfidentiality;

Workingcooperatively within teams and respect the skills, expertise and contributionsof your colleagues;

• Implementing effectivecommunication and co-operation between doctors, staff and other members ofthe Primary Healthcare Team;
• The collection of data, preparationof reports and undertaking research as required;
• The efficient use and progressivedevelopment of IT to maximise its potential and support in practiceactivity;
• Ensuring the rules of GDPR,Caldicott, Freedom of Information Act and those issued by the NHS and CCGare understood and fully implemented;
• Supporting in the planning andco-ordination of practice targets including work streams such as Qualityand Outcomes Framework (QOF), Enhanced Services, Care Quality Commission(CQC) etc

In addition, we would expect that:

Youdeliver care based on the best available evidence or best practice;

Youkeep your skills and knowledge up-to-date by taking part in appropriatelearning activities that maintain and develop your competence and performance

Youdemonstrate a personal and professional commitment to equality and diversity

C)Relationswith Patients

To assist in themanagement of relations with patients including:

Ensuringan excellent patient experience including outstanding customer service, clearand concise information and education;

Ensuringthat prescription requests and enquiries from patients are dealt withefficiently and effectively and in a timely manner;

Ensuringenquiries and complaints from patients are dealt with efficiently andeffectively and in a timely manner;

Planning,development and implementation of systems and procedures for patient advice andinformation

Qualifications

• Demonstrable commitment to professional development

Experience

• Demonstrable experience of working in a public environment;
• Demonstrable experience of working with an integrated multi-skilled team;
• Demonstrable experience of working as part of a team
• Experience of working in Primary Care/Pharmacy;
• Experience of using EMIS Web;
• Experience of Docman;
• Understanding and experience of Primary Care planning and management;
• Experience of prescription processes

Personal Qualities and Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality;
• Ability to work without direct supervision and determine own workload
• priorities and those of others in the team;
• Ability to use own judgement, resourcefulness and common sense;
• Pleasant and articulate;
• Able to work under pressure;
• Ability to multi-task, especially under pressure;
• Ability to stay calm under all circumstances;
• Able to work in a constantly changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.