Medicines Team Assistant – Downend Health Group

Avon Local Medical Committee Ltd; West of England; On-site; GBP 21,000 - 29,000; Part time

Job summary

Downend Health Group is seeking an enthusiastic Medicines Team Assistant to join our Medicines Management Team. The role is up to 37.5 hours per week and focuses on delivering a courteous prescription service to all patients, ensuring their needs are met in a friendly and supportive environment.

The successful candidate will process medication requests and queries safely and efficiently, maintaining high standards of customer care and communication while supporting clinical staff and upholding

Qualifications

• Excellent communication and customer care are essential.
• Ability to adapt and flexible to cover holidays and varying patterns.
• Strong interpersonal skills and a friendly, professional manner.

Responsibilities

• Process medication requests and queries safely and efficiently.
• Liaise with Medicines Team Manager regarding organisation of work.
• Review and process repeat prescription requests following protocols.
• Develop knowledge of electronic prescribing services for the practice.
• Duties to support clinical prescribers in medication reviews and monitoring.
• Maintain confidentiality and adhere to data protection and information governance.

Skills

Excellent communication

Customer service

Flexibility

Friendly personality

Job description

We are looking to recruit an enthusiastic and motivated Medicines Team Assistant for up to 37.5 hours per week, to join our forward-thinking Practice. The successful candidate will work within our multidisciplinary Medicines Management Team to provide an efficient, helpful and courteous prescription service to all patients within the Practice, ensuring that their needs are met. We provide quality patient care in a welcoming and supportive environment. Excellent communication, customer care and flexibility to cover holidays is essential, as is a friendly personality.

Main duties of the job

The successful applicant will process medication requests and queries in a safe, efficient and effective way for the patients at Downend Health Group.

The successful applicant will have excellent customer service, verbal and written communication skills and be able to work well under pressure in a fast-paced environment.

About us

At Downend Health Group, our team and their wellbeing are some of our key priorities. The organisation has grown from humble beginnings with a skeleton staff, to a workforce of over 100 employees, providing services from two purpose-built surgeries.

We are here to look after you as much as we are able. We have a range of policies to help staff from a Menopause Policy to resources on Mental Wellbeing. We also understand that flexibility is key to a successful work- life balance and where possible, we offer flexibility in working patterns to accommodate your needs.

Downend Health Group know that all work and no play isn't great for anyone - we hold social gatherings, we run sweepstakes on sporting events and deliver a monthly reward scheme that recognises employees who have gone the extra mile. We value you and your commitment to the practice and like to recognise this with small tokens of appreciation.

Our recruitment process is fast and friendly, at interview we offer a relaxed approach which we think is the best environment for you to learn a little about us and where we can get to know you. We will not keep you waiting long on our decision either and will respond to you as quickly as possible. We welcome applications for our non-clinical roles no matter what your career background. Our workforce team is built around common goals and values, and empathy and patience are key attributes, we also value your life skills which we believe are transferable to our workplace.

Job description

Job responsibilities

Main Duties and Responsibilities of the post

The post-holder will work within the multidisciplinary Medicines Management Team to process medication requests and queries in a safe, efficient and effective way.

A) Core Responsibilities

• Liaising with the Medicines Team Manager concerning organisation of work;
• Reviewing and processing repeat prescription requests, closely following protocols;
• Developing a sound knowledge of the electronic prescribing services for the practice;
• Dealing appropriately with medicine queries from patients/pharmacists/care homes;
• Responsible for adding new medicines from discharge summaries and outpatient clinic letters;
• Issuing prescriptions for blister packs, dossette boxes, appliance items;
• Supporting the clinical prescribers in the organisation of medication reviews, blood test monitoring, blood pressure recording etc

B) Practice Organisation

To ensure a high standard of practice and care at, all times:

• The involvement in planning, co-ordinating and monitoring of team activities to ensure efficient services to patients and support to clinical staff;
• Participation in the development and implementation of new policies, procedures and protocols to improve practice organisation and the provision of services to patients

Ensuring high levels of attention to detail and accuracy with regards to completion of all necessary documentation associated with the role; Maintaining effective liaison with other staff and/or agencies concerned with patient care, and with all other disciplines within the practice, with appropriate regard to confidentiality; Working cooperatively within teams and respect the skills, expertise and contributions of your colleagues;

• Implementing effective communication and co-operation between doctors, staff and other members of the Primary Healthcare Team;
• The collection of data, preparation of reports and undertaking research as required;
• The efficient use and progressive development of IT to maximise its potential and support in practice activity;
• Ensuring the rules of GDPR, Caldicott, Freedom of Information Act and those issued by the NHS and CCG are understood and fully implemented;
• Supporting in the planning and co-ordination of practice targets including work streams such as Quality and Outcomes Framework (QOF), Enhanced Services, Care Quality Commission (CQC) etc

In addition, we would expect that:

• You deliver care based on the best available evidence or best practice;
• You keep your skills and knowledge up-to-date by taking part in appropriate learning activities that maintain and develop your competence and performance;
• You demonstrate a personal and professional commitment to equality and diversity;

C) Relations with Patients

To assist in the management of relations with patients including:

• Ensuring an excellent patient experience including outstanding customer service, clear and concise information and education;
• Ensuring that prescription requests and enquiries from patients are dealt with efficiently and effectively and in a timely manner;
• Ensuring enquiries and complaints from patients are dealt with efficiently and effectively and in a timely manner;
• Planning, development and implementation of systems and procedures for patient advice and information

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional development

Experience

Essential

• Demonstrable experience of working in a public environment;
• Demonstrable experience of working with an integrated multi-skilled team;
• Demonstrable experience of working as part of a team

Desirable

• Experience of working in Primary Care/Pharmacy;
• Experience of using EMIS Web;
• Experience of Docman;
• Understanding and experience of Primary Care planning and management;
• Experience of prescription processes

Personal Qualities and Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality;
• Ability to work without direct supervision and determine own workload
• priorities and those of others in the team;
• Ability to use own judgement, resourcefulness and common sense;
• Pleasant and articulate;
• Able to work under pressure;
• Ability to multi-task, especially under pressure;
• Ability to stay calm under all circumstances;
• Able to work in a constantly changing environment