Premium Workplace Experience Lead

WSH Group; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

WSH Group is seeking a Workplace Coordinator to deliver a premium workplace experience by combining elevated hospitality with day-to-day operations. You will engage employees and guests, coordinate meetings and events, manage access and parking, and support facilities and safety initiatives.

This role balances front-of-house engagement with back-of-house execution in a professional office environment, ensuring high service standards and a welcoming workplace culture.

Qualifications

• A minimum of two years’ professional experience is required.
• Previous experience within hospitality, customer service, facilities, workplace experience or a similar service-oriented environment is preferred.
• Experience working in a professional office or corporate environment is advantageous.
• A-levels or equivalent qualifications/experience are desirable.
• Relevant professional experience will be considered alongside formal qualifications.

Responsibilities

• Create a welcoming environment by proactively engaging with employees, occupants and guests, ensuring everyone feels valued and part of the workplace community.
• Deliver personalised service that responds to individual needs and promotes a sense of belonging.
• Coordinate meeting and event logistics, including room bookings, AV, catering and signage.
• Support facilities-related activities with Workplace Services Manager and align on priorities and service delivery.
• Manage visitor registration, security credentials and parking where applicable.
• Coordinate and manage office access, including issuing and tracking access cards.
• Provide office tours and inductions for new employees and guests.
• Assist with health and safety initiatives and workplace tech support as needed.
• Submit and track work orders, and assist with invoice processing and documentation.
• Communicate effectively with employees, Property Management and external suppliers.

Skills

Hospitality

Customer service

Communication

Organization

Problem-solving

Confidentiality

Training

Education

A-levels or equivalent qualifications/experience

Job description

WSH Group is seeking a Workplace Coordinator to deliver a premium workplace experience by combining elevated hospitality with day-to-day operations. You will engage employees and guests, coordinate meetings and events, manage access and parking, and support facilities and safety initiatives.

This role balances front-of-house engagement with back-of-house execution in a professional office environment, ensuring high service standards and a welcoming workplace culture.