Premium Waiter: Refined Service & Member Experience

Soho House & Co.; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

50% discount on Food & Drink

Staff rates

Health plan

Dental plan

Birthday day off

Staff discount Cowshed/Soho Home

Charity days

Counselling sessions

Training programs

Team events

Job summary

Soho House & Co. is seeking a waiter in the United Kingdom to deliver refined, attentive service to members and guests. You will greet guests, take orders, make recommendations, and ensure a smooth dining experience in line with the club’s standards of discretion and excellence.

You’ll work with floor and kitchen teams to provide an exceptional experience, handle dietary needs, and contribute to a welcoming, professional atmosphere across shifts, including weekends and holidays.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Job description

Soho House & Co. is seeking a waiter in the United Kingdom to deliver refined, attentive service to members and guests. You will greet guests, take orders, make recommendations, and ensure a smooth dining experience in line with the club’s standards of discretion and excellence.

You’ll work with floor and kitchen teams to provide an exceptional experience, handle dietary needs, and contribute to a welcoming, professional atmosphere across shifts, including weekends and holidays.