Premium Optical Assistant — Frames & Bonuses

Vision Express; Hitchin; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Frame allowance

Designer lenses discount

33 days holiday

Wellbeing support

OneSight Foundation involvement

Job summary

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant to deliver confident personalised service and expert product guidance in premium eyewear. You’ll work with leading brands and use digital tools to enhance the customer experience.

With over 590 stores across the UK, Ireland, and Jersey, Vision Express offers strong growth, a benefits package, and opportunities to contribute to global vision initiatives through the OneSight Foundation.

Qualifications

• Previous experience in retail customer service is preferred.
• Interest in eyewear fashion and ability to explain product features.
• Comfortable using digital tools and POS systems.

Responsibilities

• Deliver confident personalised customer service and product advice.
• Learn to adjust frames, assist with fittings, and carry out minor repairs.
• Support pre-screening eye tests using optical technology.
• Keep the store running smoothly with admin and support tasks.

Skills

Customer service

Eyewear knowledge

Digital tools

Job description

Vision Express, part of the EssilorLuxottica group, is hiring a Retail Optical Assistant to deliver confident personalised service and expert product guidance in premium eyewear. You’ll work with leading brands and use digital tools to enhance the customer experience.

With over 590 stores across the UK, Ireland, and Jersey, Vision Express offers strong growth, a benefits package, and opportunities to contribute to global vision initiatives through the OneSight Foundation.