Receptionist

RGS Global Ltd; Guildford; On-site; GBP 21,000 - 27,000; Full time

Job summary

RGS Global Ltd in Guildford is seeking a proactive Receptionist to join a leading UK law firm. You will provide a high standard front‑of‑house service to clients and staff, greeting visitors and handling calls and inquiries with professionalism.

The role includes duty on the switchboard, managing calendars for meeting rooms, coordinating bookings, and ensuring the reception and waiting areas remain presentable.

Qualifications

• Experience in a front-of-house/reception role preferred.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks with accuracy.

Responsibilities

• Open reception and prepare waiting area; rotate duties.
• Operate the reception desk and switchboard.
• Forward emails to staff promptly and manage correspondence.
• Check daily calendar for meeting room bookings and avoid clashes.
• Transfer calls to relevant staff or departments; greet visitors warmly.
• Arrange internal and external meeting room bookings as needed.
• Oversee client meeting room statuses and raise tech issues as needed.
• Keep reception and waiting areas presentable; report facilities issues.
• Allocate and manage reserved car parking for clients and staff.
• Assist with basic administrative tasks as required.

Skills

Customer service

Telephone handling

Front desk

Organisational skills

Tools

MS Office

Job description

12 month fixed term contract

Our client is recognised as one of the UK's leading law firms with an outstanding reputation for excellence. They are currently seeking a Receptionist to join their friendly team.

The main purpose of this role is to provide a professional, high standard, front-of-house reception service to clients and staff. You will be working as part of a team with shared responsibilities. The job content will be a mixture of dealing with internal and external telephone calls via the switchboard and meeting and greeting clients/visitors to the firm.

Responsibilities

• Open Reception area and prepare the waiting area, ensure everything is working as required. Close and lock Reception area. This will be on a rotational basis.
• Operating the Reception desk and switchboard.
• Forward email and other correspondence received to staff promptly.
• Check the calendar for the day's meeting room bookings. Ensure there are no clashes. Clashes to be attended to.
• Handle incoming calls to the Reception Zoom phone promptly and professionally and in line with current procedures. Transfer calls to relevant staff or departments.
• Meet and greet visitors with warmth and professionalism
• Arrange internal and external meeting room bookings where necessary.
• Have oversight of client meeting room statuses
• Raise technology issues in the client meeting rooms with the appropriate internal team.
• Ensure that the Reception and client waiting areas are always presentable, reporting any issues to the Facilities team.
• Allocate and manage reserved car parking spaces to clients and staff.
• Assist with basic administrative tasks as needed

The successful applicant will be a proactive with excellent customer facing skills and a friendly and flexible approach. You must have the ability to organise client and staff needs, planning to ensure the standards are kept to a high level to maintain the firm's reputation.

Whilst we would love to be able to respond to every application we receive, it is not always possible. If you have not heard from us within 7 working days, please assume that your application has not been successful on this occasion