Premises Officer/Site Manager - Soft Services

BAM UK & Ireland; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

BAM UK & Ireland is recruiting an FM Premises Officer/Site Manager - Soft Services to join our FM team based at Brays Academy in Sheldon, Birmingham. The role is site-based with a Monday to Friday pattern and occasional travel to Trust sites.

You will lead day-to-day FM services on site, manage subcontractors, oversee H&S compliance, and ensure the school runs safely and smoothly in line with SLA requirements.

Qualifications

• Experience delivering hard and soft FM services in a live environment.
• Good understanding of Health & Safety compliance and safe systems of work.
• Experience coordinating day-to-day site operations and dealing with issues as they arise.
• Ability to build effective working relationships with school staff and stakeholders.
• Understanding of contract requirements and SLA/KPI awareness.
• IT skills including Word, Excel, PowerPoint and CAFM systems.
• Strong organisational, interpersonal and people management skills.
• Enhanced DBS check required.
• Full UK Driving Licence.

Responsibilities

• Lead and coordinate all FM services on site, including M&E, building fabric and caretaker duties.
• Manage subcontractor activities and ensure safety and compliance.
• Maintain site security and access control.
• Support H&S audits, risk assessments and related activities.
• Coordinate planned and reactive maintenance per schedule.
• Liaise with third-party contractors (catering, cleaning) as needed.
• Monitor site services and ensure SLA adherence.
• Maintain site documentation and records.

Skills

FM operations coordination

Health & safety compliance

Stakeholder management

Contract & SLA awareness

IT skills (Word, Excel, CAFM)

Team leadership

Driving licence

Tools

CAFM systems

MS Office (Word, Excel, PowerPoint)

Job description

Building a sustainable tomorrow

BAM UK & Ireland is recruiting an FM Premises Officer/Site Manager - Soft Services to join our FM segment and the team based out of Brays Academy in Sheldon, Birmingham, you will be working around B26, B33 and B36 postcode areas. The role is primarily Monday to Friday, with working hours aligned to site requirements. The role is site-based within a school part of a multi-academy trust, with occasional travel required across other Trust sites where needed.

Building a sustainable tomorrow

BAM UK & Ireland is recruiting an FM Premises Officer/Site Manager - Soft Services to join our FM segment and the team based out of Brays Academy in Sheldon, Birmingham, you will be working around B26, B33 and B36 postcode areas. The role is primarily Monday to Friday, with working hours aligned to site requirements. The role is site-based within a school part of a multi-academy trust, with occasional travel required across other Trust sites where needed.
Reporting to the Account Manager, the Premises Officer/Site Manager is responsible for the day-to-day delivery of services on site, ensuring the school runs safely, smoothly and without disruption.

Making Possible

You will be responsible for leading and coordinating all FM services on site, including M&E, building fabric, and caretaker duties. This is a hands‑on role ensuring all activities are delivered in line with contractual requirements, service standards and agreed timescales to ensure the site remains safe and compliant. You will also need to liaise with other third party service contractors including catering & cleaning, although you will not be responsible for those operations.

• Manage subcontractor activities on site, ensuring all works are delivered in line with safe systems of work.
• Have keyholding responsibility, including the safe opening and closing of premises and overall site security.
• Take responsibility for Health & Safety compliance, ensuring legislative and organisational requirements for H&S and fire safety are met, including accurate record keeping, near miss reporting, and use of the H&S portal, working with the Trust’s Business Manager and the Trust external health & safety adviser.
• Support safety audits, risk assessments, and related compliance activities in conjunction with Trust representatives.
• Support audit activity, including H&S Audits and Action Plans.
• Develop and maintain effective relationships with key stakeholders, including regular engagement with the School Senior Leadership Team and weekly meetings with documented actions.
• Ensure BAM FM policies, procedures, and standards are consistently implemented and adhered to.
• Ensure contractual repair works are completed in line with SLA requirements, including minor repairs and redecoration.
• Coordinate planned preventative maintenance activities in line with the maintenance schedule.
• Arrange and coordinate reactive maintenance and repair works as required.
• Coordinate activities where multiple contractors or trades are involved, including permit to work processes where required.
• Monitor and make minor adjustments to the BMS system to ensure optimal performance for the client, including monthly meter readings and data uploads in line with client processes.
• Manage site waste processes, ensuring correct segregation, compliance with guidelines, and escalation of issues where required.
• Maintain site presentation, including litter control, bin management, and general external cleanliness, including oversight of weed control and winter gritting arrangements.
• Receive and coordinate deliveries (both for BAM and school), ensuring appropriate distribution across the site.
• Carry out general site duties as required, including portering tasks such as mail delivery and movement of furniture and equipment.
• Support emergency response tasks.
• Support procurement activities by obtaining quotations and raising purchase requests in line with agreed processes.
• Provide input into contract performance and reporting, ensuring accurate site-level information is captured and shared.
• Maintain accurate contract administration records and site documentation.
• Undertake any reasonable duties required to support the effective operation of the contract.
• Support a school, where relevant, in the management of their minibus.

What’s in it for you?

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

What do you bring to the role?

• Experience delivering both hard and soft FM services in a live environment
• Good understanding of Health and Safety compliance and safe systems of work
• Experience coordinating day-to-day site operations and dealing with issues as they arise
• Ability to build effective working relationships with school staff and stakeholders
• Understanding of contract requirements and service standards (SLA/KPI awareness)
• IT skills including Word, Excel, PowerPoint and CAFM systems
• Strong organisational, interpersonal and people management skills
• BICS understanding is desirable but not essential
• You will be required to undertake an enhanced DBS check
• Full United Kingdom Driving Licence.

About BAM

Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

The application process

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you. An enhanced DBS will be required for this position.

"Join us in Making Possible"