Preferred Customer Associate

UPS; Newbridge; On-site; GBP 21,000 - 32,000; Full time

Job summary

UPS in the United Kingdom is seeking a Customer Service Associate – Track and Trace to proactively monitor shipments from pickup to delivery, coordinate transit steps, and ensure on-time performance in line with customer requirements and SOPs.

You will liaise with internal teams, service providers and customers to resolve issues, maintain data integrity in systems, generate reports, and contribute to continuous improvement of operational execution.

Qualifications

• Fluency in written and spoken English.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Familiarity with computers and IT basics.
• Strong knowledge of Aviation/Airline networks.
• Excellent communication and influencing skills.
• Strong problem solving and prioritization abilities; weekend coverage may be required.

Responsibilities

• To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at‑risk or delayed shipments effectively and in‑line with SOPs.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Develop and employ deep understanding of import/export guidance on a regional basis.
• Preparing, verifying and distributing country specific project documentation.
• Preparing and distributing reports to customers, internal and external.
• Attending customer meetings and teleconferences, when required.
• Administrative tasks to ensure data integrity and accuracy.

Skills

Fluency in English

MS Office

Computers

Aviation/Airline networks

Communication skills

Problem solving

Prioritization

Flexibility in hours

Weekend coverage

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Customer Service Associate – Track and Trace

Job Purpose

To proactively monitor and coordinate global shipments, ensuring timely collection, transit, and delivery in accordance with customer requirements, service level agreements, and standard operating procedures. The role provides operational and logistical support across internal teams, global offices, service providers, and customers to resolve shipment issues, maintain service excellence, and ensure compliance with import/export requirements.

Main Duties And Responsibilities

• To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at‑risk or delayed shipments effectively and in‑line with SOPs.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Develop and employ deep understanding of import/export guidance on a regional basis.
• Preparing, verifying and distributing country specific project documentation.
• Preparing and distributing reports to customers, internal and external.
• Attending customer meetings and teleconferences, when required.
• Administrative tasks to ensure data integrity and accuracy.

Requirements

• Fluency in written and spoken English
• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job‑related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.