Global Track & Trace Logistics Coordinator

UPS; Newbridge; On-site; GBP 21,000 - 32,000; Full time

Job summary

UPS in the United Kingdom is seeking a Customer Service Associate – Track and Trace to proactively monitor shipments from pickup to delivery, coordinate transit steps, and ensure on-time performance in line with customer requirements and SOPs.

You will liaise with internal teams, service providers and customers to resolve issues, maintain data integrity in systems, generate reports, and contribute to continuous improvement of operational execution.

Qualifications

• Fluency in written and spoken English.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Familiarity with computers and IT basics.
• Strong knowledge of Aviation/Airline networks.
• Excellent communication and influencing skills.
• Strong problem solving and prioritization abilities; weekend coverage may be required.

Responsibilities

• To monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Provide logistical and operational support to facilitate efficient shipment journey.
• Intervene on at‑risk or delayed shipments effectively and in‑line with SOPs.
• Continuous improvement of operational and logistical execution.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Liaise with all relevant departments within the Global and Domestic Marken and UPS networks to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Develop and employ deep understanding of import/export guidance on a regional basis.
• Preparing, verifying and distributing country specific project documentation.
• Preparing and distributing reports to customers, internal and external.
• Attending customer meetings and teleconferences, when required.
• Administrative tasks to ensure data integrity and accuracy.

Skills

Fluency in English

MS Office

Computers

Aviation/Airline networks

Communication skills

Problem solving

Prioritization

Flexibility in hours

Weekend coverage

Job description

UPS in the United Kingdom is seeking a Customer Service Associate – Track and Trace to proactively monitor shipments from pickup to delivery, coordinate transit steps, and ensure on-time performance in line with customer requirements and SOPs.

You will liaise with internal teams, service providers and customers to resolve issues, maintain data integrity in systems, generate reports, and contribute to continuous improvement of operational execution.