Customer Service Associate

UPS; Newbridge; On-site; GBP 20,000 - 26,000; Full time

Job summary

UPS in the United Kingdom is seeking a Customer Service Associate to coordinate shipment bookings and transportation activities, ensuring customer shipments are processed accurately and delivered on time with full visibility throughout the logistics journey.

You will be the main contact for customers, shippers, internal offices and service providers, providing exceptional service while ensuring required documentation is completed; weekend coverage may be required.

Qualifications

• Fluency in Greek language, written and spoken.
• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

Responsibilities

• Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken’s internal database (where necessary).
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.

Skills

Fluent Greek

Excellent communication

Problem solving

Flexibility

Customer service

Tools

Microsoft Office

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Title

Customer Service Associate

Job Purpose

To coordinate and manage shipment bookings and transportation activities, ensuring customer shipments are processed accurately and delivered within agreed timelines while maintaining full visibility throughout the logistics journey. The role acts as a key point of contact for customers, shippers, internal offices, and service providers, providing exceptional service, resolving queries, and ensuring all documentation and operational requirements are completed in accordance with company procedures

Main Duties And Responsibilities

• Booking and processing booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames.
• Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
• Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
• Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Entering clinical trial sites into Marken’s internal database (where necessary).
• Answering and dealing with general telephone and e-mail requests from external customers and internal offices/agents.
• Preparing, verifying and distributing country specific project documentation.
• Filing and archiving where required.
• Attending customer meetings and teleconferences, when required.

Requirements

• Fluency in Greek language, written and spoken
• Skilled in use of Microsoft Suite (Excel, Word and Outlook)
• Knowledgeable with computers
• Thorough understanding of Aviation/Airline networks
• Excellent communication skills and ability to influence others
• Excellent problem solving and prioritization skills essential
• Flexibility in working hours required. Weekend coverage required in Customer Services in some cases

About UPS

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation with a clear focus on enabling global commerce. Today, UPS is a global company with one of the most recognized and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

How We Recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to treating all individuals fairly and to recruiting, selecting, training, promoting, and compensating employees based on merit, experience, and other job-related criteria. We do not discriminate against any applicant on the basis of age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.