Pre-Litigation Claims Handler

Vermelo RPO; Uxbridge; On-site; GBP 26,000 - 30,000; Full time

Job summary

Vermelo RPO is seeking a proactive Pre-Litigation Claims Handler in Uxbridge. This full-time role involves negotiating settlements and managing claims effectively. The ideal candidate has a strong background in credit hire and excellent communication skills, along with opportunities for growth within a supportive team.

Benefits

Competitive salary and benefits package

Opportunities for professional growth

Dynamic team environment

Free parking on site

Health Assured Employee Assistance Programme

Private Medical Insurance

25 days of holiday plus Bank Holidays

Life Assurance

Pension

Company Events

Qualifications

• Previous experience in credit hire is essential.
• In-depth knowledge of ABI GTA and credit hire case law.
• Strong background in RTA claims.

Responsibilities

• Negotiate with third parties to secure settlement outcomes.
• Manage your own caseload efficiently and maintain strong organisational discipline.
• Conduct thorough case reviews prior to litigation.

Skills

Negotiation skills

Attention to detail

Client care

Communication

Tools

Microsoft Office

Job description

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Base pay range

Direct message the job poster from Vermelo RPO

Talent Acquisition Business Partner at Markerstudy

Pre-Litigation Claims Handler

Location: Uxbridge

Job Type: Full-Time Permanent

Start Date: ASAP

About the Role:

We are currently seeking a dedicated and proactive Pre-Litigation Claims Handler to join our growing pre-litigation team. In this vital role, you will be responsible for reviewing aged debt, negotiating settlements, and identifying claims suitable for litigation. You will also play a key part in onboarding clients and instructing panel solicitors where appropriate.

This is a fantastic opportunity for a confident negotiator with solid credit hire experience who thrives in a fast-paced legal environment and is committed to delivering excellent results.

Key Responsibilities:

• Proactively negotiate with third parties to secure successful settlement outcomes
• Apply the ABI GTA, relevant case law, and credit hire principles to resolve cases effectively
• Assess prospects of success for credit hire, storage, and recovery claims, including liability disputes
• Analyse and interpret Basic Hire Rate (BHR) reports
• Manage your own caseload efficiently and maintain strong organisational discipline
• Initiate outbound calls to insurers to discuss cases and agree on settlements
• Conduct thorough case reviews prior to escalation for litigation
• Evaluate impecuniosity and assess supporting evidence
• Provide excellent client care to gather necessary information and onboard clients for litigation

Essential Skills and Experience:

• Previous experience in credit hire is essential
• In-depth knowledge of the ABI GTA and credit hire case law
• Strong background in RTA claims, with the ability to assess liability and indemnity issues
• Familiarity with the MIB and related agreements
• Confident telephone manner and excellent negotiation skills
• Organised and detail-oriented with the ability to prioritise a busy caseload
• Exceptional verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and case management systems
• Numerate, with the ability to interpret and negotiate hire invoices
• Collaborative team player with a positive, solution-focused attitude

Why Join Us?

• Dynamic and supportive team environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Chance to make a real impact in a key area of the business
• Fantastic Salary between £26,500-£30,000 *Experience dependent
• Monday-Friday only 9am- 5pm
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension
• Monthly McDonalds breakfast
• Company Events

Ready to apply?

If you have the experience, drive, and skill set we’re looking for, we’d love to hear from you. Please submit your CV today!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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