PRADA Stock Controller, Harrods

Prada Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Prada Group is seeking a Stock Controller to support warehouse management and provide services to the Store and ecommerce channels. You will ensure proper goods handling, KPI adherence, and proactive customer service within a luxury environment.

Responsibilities include goods receipt, transfers, ecommerce order flow, inventory cycles, and collaboration with Store Manager and Visual Merchandising. Fluency in English is required and experience in luxury brands is preferred.

Qualifications

• Experience in a luxury or premium brand
• Understanding of luxury customer service
• Experience in building long-lasting client relationships
• Able to work both in a team and independently
• Excellent communication and interpersonal skills
• Fluency in English

Responsibilities

• Care and protection of the product following company guidelines
• Day-to-day goods receipt and storage management and prep for sales floor while optimizing timing
• Prepare shop-to-shop and returns transfers in line with guidelines and timelines
• Manage flow of e-commerce orders (Prada.com or e-tailers) ensuring service levels
• Handle damaged/not sellable products (On Hold, Consignment, repair)
• Organize packaging and stationery physically and in IT systems
• Organize display objects system
• Support in correct management of Uniforms flow
• Support in correct management of Gifts flow
• Protect and package products for store transfers and E-Commerce shipments
• Adopt company guidelines in case of theft, with documentation
• Assist investigations in case of system negatives
• Manage product flow and related documentation in IT system
• Organize and execute physical and cycle inventories respecting timing
• Support warehouse activities related to sales
• Ensure warehouse security and cleanliness
• Assist in optimizing storage in collaboration with Store Ops Manager
• Support Sales Associates and collaborate with Visual Merchandising as needed
• Maintain relations with providers
• Maintain monthly archive updates
• Follow KPIs and guidelines from Store Ops Manager/Headquarters

Skills

Luxury brand experience

Luxury customer service

Relationship building

Teamwork & independence

Excellent communication

Fluent English

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As Prada Stock Controller, You support the Stock Manager in all the responsibilities related to the warehouse management and in providing services to the Store.

You ensure the correct handling of goods in store, complying with the KPI’s and guidelines and company procedures for the care of the product. You hold yourself accountable to achieve your individual and team target, acting as proactive player in ensuring the best service and responding to the customer needs for both in store and on ecommerce channel.

KEY RESPONSIBILITIES

• Ensure the care and protection of the product according to company guidelines
• Day-to-day management of goods receipt and storage in line with company procedures and criteria, preparing products to be brought to the sales floor and in special areas while optimizing the timing efficiency
• Prepare shop-to-shop and returns transfers in compliance with company guidelines and timelines
• Prepare the flow of E-Commerce orders (Prada.com or e-Tailers) making sure to guarantee the required service levels
• Prepare the flow of the damaged products, not sellable product (On Hold, Consignment ...), products under repair
• Organizes the Packaging and Stationery physically and on the IT systems
• Organizes the Display objects system
• Participate in the correct management of Uniforms flow
• Participate in the correct management of correct flow of Gifts flow
• Correct protection and packaging of the product both inside the store and for transfers, including E-Commerce shipments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Support in the prompt investigation in the event of system negatives
• Manage the flow of the product and the related documentation, recording their movement in the IT system
• Participate in the organization and execution of the Physical and Cycle Inventories of the finished product and accessory locations (packaging / stationery and Engineering materials) respecting the company timing
• Support the management of the warehouse activities related to sales
• Ensure security and cleanliness of the warehouse
• Support Stock Manager in optimizing and rationalizing all available spaces (in collaboration with the Store Manager and the Store Operations Manager)
• Support Sales Associates in the sales process and collaborates with the Visual Merchandising team in case of need
• Maintain contacts and relationships with the providers used
• Keep updates and organizes the archive monthly basis
• Comply with KPIs updates, guidelines and company procedures from the relevant Store Operations Manager, from the Store Manager or from the Headquarters

KNOWLEDGE AND SKILLS

Similar experience within a luxury or premium brand

Understanding of luxury customer service

Experience in building a long-lasting relationship with clients

Being able to work in a team as well as alone

Excellent communication and interpersonal skills

Fluency in English

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.