PRADA Floor Manager, Bicester Village

Prada Group; Bicester; On-site; GBP 55,000 - 72,000; Full time

Job summary

Prada Group seeks a Brand Ambassador and department leader in Bicester to drive sales, lead a floor team, and deliver an exceptional client experience. You will oversee performance, coach staff, and implement initiatives to maximize commercial opportunities while upholding the brand’s philosophy and values.

You will be on the shop floor, ensuring premium service, training the team in product knowledge, and fostering an omni-channel approach to engage clients and grow the business.

Qualifications

• Proven ability to drive department performance and KPIs in premium/luxury retail.
• Demonstrated excellence in client service on the sales floor.
• Experience coaching and developing sales teams to hit targets.

Responsibilities

• Drive Floor Team to exceed financial and KPI targets and maximize sales.
• Support management to develop business plans via performance analysis and action plans.
• Be present on the sales floor, ensuring top-tier client service.
• Foster Omni Channel awareness and use of digital tools to enhance client relationships.
• Develop product knowledge and training for the floor team.
• Maintain client relationships and drive clienteling initiatives.
• Identify opportunities to gain new clients and grow department sales.
• Proactively manage customer complaints to preserve positive relationships.
• Lead by example, promoting team spirit and a positive environment.
• Train and inspire staff on product knowledge, sales techniques, and company policies.
• Support talent sourcing for the market and ensure back-of-house organization and asset protection.

Skills

Leadership

Luxury retail

Client service

Coaching

Communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

You are a passionate Brand Ambassador and business leader who communicates the Brand’s philosophy and values to both the store team and the client. You take ownership of your department’s performance, actively supporting and implementing initiatives to achieve set targets. You ensure an exceptional client experience by maintaining a strong presence on the shop floor and leading by example, always placing the client at the forefront. As a motivating and inspiring manager, you coach and collaborate closely with your team to help them reach their sales targets and maximise all commercial opportunities.

Responsibilities

• Drive your Floor Team to exceed Financial as well as KPIs targets and maximize sales performances and contribution to support the success of the entire store.
• Support the management team to develop and implement business plans, through the analysis of the floor’s performance and proposal of relevant action plans.
• Be present on the sales floor, ensuring the highest standard of approach and service to Clients.
• Foster the Omni Channel awareness among the team, as well as encourage and support the team in using digital tools to improve the relationship with clients and achieve the business objectives.
• Foster the product knowledge wıthın the floor and work with relevant functions to support product/ collection training needs.
• Foster a client-centric mindset developing and maintaining solid Client relationships and enforcing meaningful after-sales experiences.
• Strengthen Client loyalty, supporting the department team to carry out clienteling initiatives.
• Proactively identify opportunities to gain new Clients in order to grow department sales.
• Proactively manage any customer complaints to ensure the client relationship is maintained with positive outcome.
• Act as a strong team motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment
• Having understood the needs and priorities, train and inspire the floor sales team on product knowledge, sales techniques, Client Services, and Company policies and procedures.
• Guarantee team development through coaching and follow-ups on individual action plans.
• Actively support the management team in mapping the market for sourcing talent.
• Lead by example to ensure the team operates with the highest level of care and respect for the Product, evident in every ceremony or procedure.
• Support the enforcement of the Company procedures on cash activity, inventory, logistics and all main reporting activities requested by the head office.
• Provıde feedback and suggestions concerning floor needs firstly to the Store Director, and if necessary with the Visual Merchandising and the Retail Merchandising departments.
• Be the guarantor for an effectıve and effıcıent back of house organization for the floor, taking responsibility for the protectıon of the company’s assets as well as ensuring the staff grooming standard is maintained.
• Ensure that Company policies and procedures are proactively put in place while managing all operational activities related to your Departments.
• Ensure all the floor team is properly updated and trained on product knowledge and sales tools.

Knowledge And Skills

Ability to drive departmental performance by exceeding financial and KPI targets, identifying commercial opportunities, and contributing to overall store success - essential in high-performing luxury retail settings.

Demonstrated skill in delivering exceptional client service through presence on the shop floor, execution of brand ceremonies, and proactive complaint resolution.

Prior experience in luxury or premium brands is vital to meet elevated client expectations.

Strong leadership and motivational skills to inspire, coach, and develop a sales team.

Experience in fast-paced environments is key to maintaining energy and focus while nurturing talent.

Effective communicator with the ability to share insights, lead briefings, and collaborate across departments. Staying informed on market trends, especially within the luxury sector crucial for maintaining relevance and driving innovation

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.