Miu Miu - Client Advisor- Harrods Shoe Heaven

Prada; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand, Prada, seeks a Brand Ambassador in London to enhance customer experience and drive sales. The role involves building customer relationships, offering a unique in-store experience, and showcasing brand values. Ideal candidates should possess strong sales acumen and excellent communication skills.

Qualifications

• Experience in a similar role; expertise in the Shoe department is a plus.
• Fluent spoken English required.
• Ability to build long-lasting client relationships.

Responsibilities

• Welcome and serve customers, ensuring an excellent in-store experience.
• Maintain and develop client relationships through personalized approaches.
• Stay informed about fashion trends and competitors.

Skills

Problem-solving skills

Excellent communication skills

Interpersonal skills

Passion for human relations

Sales skills

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s, and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 marked the Group’s entry into the food sector, applying the same high-quality criteria. The Prada Group is also active in the art field, strengthening its presence through contemporary art projects that are constantly evolving.

Joining our company means working in a creative and international environment with motivated teams driven by curiosity and the pursuit of excellence. Our success is rooted in valuing the talent and passion of our people, fostering their professional growth.

Job Purpose

To be the “ambassador” who conveys the Brand’s philosophy and values. Responsible for maximizing sales performance by fostering customer relationships and developing brand loyalty, providing a unique in-store experience, and guiding clients into our world.

Responsibilities

• Welcome and serve customers, ensuring an excellent in-store experience at all times.
• Maintain and develop client relationships through personalized approaches, utilizing CRM and digital tools.
• Engage proactively in cross-selling across departments to maximize sales and achieve individual targets and KPIs.
• Stay informed about fashion trends and competitors.
• Demonstrate strong brand and product knowledge.
• Handle customer complaints effectively, liaising with the line manager when necessary.
• Maintain high standards of shop floor presentation and visual displays, complying with operational guidelines and stock procedures.
• Contribute to high security standards and be attentive to theft prevention.

Knowledge and Skills

• Experience in a similar role; expertise in the Shoe department is a plus.
• Passion for human relations and sales.
• Problem-solving skills, curiosity, and interest in luxury, fashion, art, and design.
• Ability to build long-lasting client relationships.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Passion for and knowledge of the product category.
• Fluent spoken English required.