Practice Support Pharmacist: Flexible Onboarding & Recall

Abtrace Ltd.; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private pension

Maternity/paternity leave

Flexible working with remote option (2

Job summary

Abtrace Ltd. seeks an experienced Practice Support Pharmacist to onboard GP practices, optimise recall and monitoring workflows, and ensure successful adoption of the Abtrace platform in primary care.

This customer-facing role involves training, troubleshooting, proactive engagement, and collaboration with internal teams to improve client experience and patient outcomes. You will work from our Paddington office with flexibility for remote work two days a week.

Qualifications

• Active General Pharmaceutical Council registration is required.
• 1–2 years' experience in primary care GP practices.
• Experience with recall searches and patient monitoring.
• Proficient in GP clinical systems (EMIS or SystmOne).

Responsibilities

• Onboard GP practices to Abtrace platform and configure setup.
• Deliver tailored training to administrative and clinical staff.
• Provide ongoing support and resolve issues to maximise adoption.
• Gather user feedback and liaise with the product team for improvements.

Skills

GP practice operations understanding

Patient monitoring and recall

EMIS or SystmOne proficiency

Interpersonal and communication skills

Organisational and time management

Commercial experience in healthcare/HC

Education

GPhC registration

Tools

EMIS

SystmOne

Job description

Abtrace Ltd. seeks an experienced Practice Support Pharmacist to onboard GP practices, optimise recall and monitoring workflows, and ensure successful adoption of the Abtrace platform in primary care.

This customer-facing role involves training, troubleshooting, proactive engagement, and collaboration with internal teams to improve client experience and patient outcomes. You will work from our Paddington office with flexibility for remote work two days a week.