Practice Support Pharmacist

Abtrace Ltd.; Greater London; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Private pension

Maternity/paternity leave

Flexible working with remote option (2

Job summary

Abtrace Ltd. seeks an experienced Practice Support Pharmacist to onboard GP practices, optimise recall and monitoring workflows, and ensure successful adoption of the Abtrace platform in primary care.

This customer-facing role involves training, troubleshooting, proactive engagement, and collaboration with internal teams to improve client experience and patient outcomes. You will work from our Paddington office with flexibility for remote work two days a week.

Qualifications

• Active General Pharmaceutical Council registration is required.
• 1–2 years' experience in primary care GP practices.
• Experience with recall searches and patient monitoring.
• Proficient in GP clinical systems (EMIS or SystmOne).

Responsibilities

• Onboard GP practices to Abtrace platform and configure setup.
• Deliver tailored training to administrative and clinical staff.
• Provide ongoing support and resolve issues to maximise adoption.
• Gather user feedback and liaise with the product team for improvements.

Skills

GP practice operations understanding

Patient monitoring and recall

EMIS or SystmOne proficiency

Interpersonal and communication skills

Organisational and time management

Commercial experience in healthcare/HC

Education

GPhC registration

Tools

EMIS

SystmOne

Job description

We are looking for an experienced Practice Pharmacist with expertise in patient monitoring and recall in primary care to join our team as a Practice Support Pharmacist. This role ensures our clients achieve the best possible outcomes with our software. As a Practice Support Pharmacist, you will onboard and support GP practices, ensuring the successful adoption of the Abtrace platform. You will use your expertise in recall and monitoring for Long Term Conditions and Medications, to help practices optimise workflows, enhance patient care, and improve practice performance. This customer-facing role involves training, troubleshooting, and proactively engaging with practices to maximise their value from the software. You will also gather user feedback and collaborate with the internal team to continuously improve the platform and client experience.

Key Responsibilities:

• Account Management: Guide GP practices through the onboarding process, ensuring smooth setup and configuration of the Abtrace platform. Build and maintain strong relationships with practices, acting as their primary point of contact.
• Training & Support: Deliver tailored training sessions to various team members within a practice, including both administrative and clinical staff. Utilise your experience in recall searches to teach users how to design recall using the Abtrace Proactive Monitoring Tool. Provide ongoing support, resolve issues promptly, and collaborate with the Abtrace team to reach solutions efficiently.
• Proactive Engagement: Monitor client utilisation data to identify opportunities for improvement and maximise adoption. Act proactively to ensure practices derive maximum value from the software.
• Feedback & Collaboration: Collect and communicate user feedback, feature requests, and potential improvements to the technical team. Work closely with other Abtrace clinicians to address any client concerns requiring clinical expertise.

Desired Experience

• 1 to 2 years of experience in primary care, with a solid understanding of GP practice operations.
• Experience in patient monitoring and recall, including QOF, Locally Commissioned Services, and Medication Monitoring.
• Proficiency in EMIS or SystmOne, particularly in conducting searches and analysing practice performance.
• Strong interpersonal and communication skills, with a proven ability to build and maintain professional relationships.
• Excellent organizational and self-management skills, able to work independently and manage time effectively.
• Commercial experience in the healthcare or health technology sector.

• Active registration with the General Pharmaceutical Council as a Qualified Pharmacist

• Competitive salary (dependent on experience)
• Private pension
• Generous maternity/paternity leave
• Flexible working with the possibility of remote work (minimum two days a week in our Paddington, London office)
• Collaborative, multidisciplinary team
• Opportunity to be involved in ground-breaking technology impacting patient health

If you have a passion for improving patient care through technology and are eager to use your expertise in a dynamic role, we would love to hear from you!