Customer Experience Specialist - HealthTech (Remote-friendly)

Abtrace Ltd.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Private Pension

Flexi working

Remote working options

Paddington office

Generous parental leave

Ground-breaking technology

Job summary

Abtrace Ltd. is seeking a Customer Experience Specialist to ensure clients achieve optimal outcomes with our health tech software. You will guide GP practices through onboarding, deliver tailored training, and maintain ongoing support to maximize platform adoption.

The role requires deep understanding of GP operations, excellent people skills, and the ability to manage relationships independently. Flexible working and a Paddington office are available to support customer success.

Qualifications

• Experience in a GP practice setting or NHS understanding.
• Exceptional interpersonal and communication skills.
• Strong organisational and self-direction capabilities.
• Solid understanding of GP practice operations and related software.
• Proven experience in relationship management or customer-facing roles.

Responsibilities

• Onboarding: guide GP practices through onboarding and configuration of the Abtrace platform.
• Training & Support: deliver user training and assist across teams.
• Proactive Engagement: monitor usage and maximize platform adoption.
• Feedback & Collaboration: gather user feedback and work with teams to improve processes.

Skills

GP practice knowledge

Interpersonal skills

Organisational skills

NHS familiarity

Relationship management

Tools

EMIS/SystmOne

Job description

Abtrace Ltd. is seeking a Customer Experience Specialist to ensure clients achieve optimal outcomes with our health tech software. You will guide GP practices through onboarding, deliver tailored training, and maintain ongoing support to maximize platform adoption.

The role requires deep understanding of GP operations, excellent people skills, and the ability to manage relationships independently. Flexible working and a Paddington office are available to support customer success.