Practice Receptionist

NHS Shetland; Lerwick; On-site; GBP 29,000 - 31,000; Part time

Job summary

NHS Shetland in Lerwick invites applications for a fixed term Part Time Receptionist post at Lerwick GP Practice. The role is 21 hours per week, Band 3, with a pro rata salary of £29,103–£31,409 depending on start date and conditions.

You will be part of a busy reception team, handling public queries, typing letters and referrals, and providing essential administrative support to GP services. PVG checks and right-to-work verification apply.

Qualifications

• Experience in a GP or healthcare reception would be advantageous.
• Ability to type letters and referrals efficiently.
• Understanding of reception procedures in a busy clinical setting.

Responsibilities

• Answer queries from the public as part of busy reception duties.
• Type letters and referrals and support administrative tasks.
• Assist with general reception administration as required.

Skills

Reception duties

Customer service

Typing letters/referrals

Job description

Practice Receptionist Lerwick GP Practice (Ref: 258043)

Fixed term post for 12 months

Part Time - 21 hours per week

Band 3, Salary Range £29,103 - £31,409 per annum (pro rata)

Distant Islands Allowance of £2,578 per annum (pro rata)

An opportunity has arisen for a fixed term Band 3 Receptionist in the Lerwick GP Practice. The Lerwick Practice is a salaried General Practice, providing medical services to a population of approximately 8,700 patients.

This contract is fixed-term from 12 months of start date; to allow for ongoing workforce planning and review of establishment. If you wish to apply for this post as a secondment opportunity, you will need to discuss with your line manager before submitting an application.

In this busy and demanding post, you will find no two days the same the Reception staff have a key role in answering queries from members of the public as well as typing letters and referrals. Previous experience of working in a GP Practice would be an advantage but training on the job will be given.

You will be expected to comply with the Induction Standards and Code of Conduct for Healthcare Support Workers within 3 months of commencing your role details can be viewed on

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website .

Please note that this post is not eligible for sponsorship in line with current Gov.uk guidance. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK without the need for sponsorship BEFORE submitting any applications. Further information can be found

For an informal discussion, please contact Kirsten Inkster, Practice Manager, on 01595 693201.

Closing date for receipt of applications is 11 October 2026

Interviews will be held w/c 19 October 2026

• Please note this is a local advertisement and no relocation or interview expenses are applicable.

Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

In promoting equal opportunities, we welcome applications from all sections of the community.