Practice Operations Lead (Part-Time) - General Practice

NHS Wiltshire; Bath; On-site; GBP 24,000 - 34,000; Part time

Benefits offered by this job

Free flu jabs

On-site parking

Job summary

NHS Wiltshire is seeking a Deputy Practice Manager for a part-time role in Bath. You will work closely with the Practice Manager to ensure smooth day-to-day operations, lead the reception and administrative teams, and support governance and patient care quality.

The successful candidate will manage staff schedules, assist with recruitment and training, and drive improvements while maintaining professional boundaries and confidentiality.

Qualifications

• This role requires experience in general practice, primary care or a healthcare setting.
• Experience supervising or managing staff is essential.
• Excellent organisational, communication and time-management skills.
• Ability to manage rotas, annual leave and staffing cover.
• Confidentiality and professional boundaries are important.
• Proactive, solution-focused approach with independence.

Responsibilities

• Oversee day-to-day running of the practice and resolve operational issues.
• Lead and support the reception and administrative teams.
• Manage staff rotas, annual leave, sickness and staffing cover.
• Oversee patient recall systems and ensure work is completed effectively.
• Assist with complaints, patient experience and Patient Participation Group.
• Support recruitment, induction, training and staff performance matters.
• Promote effective communication and teamwork across the practice.
• Support quality improvement, governance and compliance.
• Identify operational improvements and implement new systems and processes.
• Deputise for the Practice Manager when required.

Skills

Staff management

Leadership

Organisation

Communication

IT skills

Confidentiality

GP recall systems knowledge

Recruitment

Tools

Practice management software

Job description

NHS Wiltshire is seeking a Deputy Practice Manager for a part-time role in Bath. You will work closely with the Practice Manager to ensure smooth day-to-day operations, lead the reception and administrative teams, and support governance and patient care quality.

The successful candidate will manage staff schedules, assist with recruitment and training, and drive improvements while maintaining professional boundaries and confidentiality.