Practice Manager's Assistant

NHS Jobs; Hatfield; On-site; GBP 23,000 - 32,000; Full time

Job summary

Royal National Orthopaedic Hospital NHS Trust in Hatfield seeks an Operational Support role to assist the Practice Manager in projects, systems and procedures. You will coordinate the practice diary, meetings and minutes for clinical committees, maintain the website, and draft a quarterly newsletter.

You will also support HR processes, monitor patient feedback, contribute to policy reviews, and ensure information governance and health & safety compliance.

Qualifications

• Administrative support experience in a clinical/practice setting.
• Ability to coordinate meetings, agendas and minutes.

Responsibilities

• Provide administrative support for compliance registers and performance reporting (QOF, ECF, IIF).
• Coordinate practice diary, meetings and minutes for clinical meetings.
• Maintain the practice website and draft quarterly newsletters.
• Arrange PPG meetings and prepare agendas/minutes.
• Monitor patient feedback (Friends and Families Test).
• Support HR activities including recruitment and staff training.
• Assist with CQC preparations and IG compliance.
• Provide IT support to the Practice team.
• Assist with health and safety duties and building compliance.

Job description

Operational Support the Practice Manager as required with projects, systems and procedures Support the Practice Manager in the day-to-day operations of the practice, providing key performance information and activity reporting as requested i.e QOF, ECF, IIF Provide administrative support for compliance registers, supporting the Practice Manager. Coordinate the practice diary, ensuring meetings are scheduled appropriately Coordinate internal and external meeting arrangements, preparing agendas and producing minutes for clinical meetings Maintaining the practice website Draft the practice newsletter on a quarterly basis Arrange PPG meetings, preparing agendas and producing minutes Effectively monitor the Friends and Families Test and other patient feedback In conjunction with the Practice Manager, set and monitor performance targets, identifying areas for improvement to enhance patient services Support all clinical staff with general administrative tasks as requested Be aware of duties and responsibilities regarding current legislation, practice policies and procedures. Undertake all mandatory training programmes Have a thorough understanding of practice policies and procedures and support the Practice Manager in reviewing and updating practice policies and procedures Support the Practice Manager with preparations relating to CQC Provide IT support to the Practice team, ensuring IG compliance at all times Provide cover for the administration team as required during periods of staff shortages HR Assist with the maintenance of HR documentation Contribute to the development, implementation and embedding of an effective practice training and induction programme for all staff Add clinical and non-clinical leave on team net Assist with rotas, recruitment and general staff training Health and Safety Support the Practice Manager in monitoring compliance with health and safety legislation, providing leadership and direction for staff where appropriate Assist with ensuring building maintenance and compliance is kept up to date Employees must be aware of the responsibility placed on them under the Health & Safety at Work Act to maintain a healthy and safe working environment for both staff and visitors. Employees also have a duty to observe obligation under the organisation Safety policies and to maintain awareness of safe practices and assessment of risk. Personal/Professional development The post holder will participate in any training activity implemented by the Practice as part of this employment, such activity to include: Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development activity Taking responsibility for own development and learning by following through objectives set at appraisal Ensure attendance at identified training events Attend induction training, mandatory training and mandatory updates as required Attendance at Practice meetings

Royal National Orthopaedic Hospital NHS Trust