Practice Manager, QA Manager, Service Delivery, Stakeholder Management

Buy Local Sundridge Ltd; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

An exciting opportunity awaits with a fast-growing company in Central London seeking a dynamic Practice Manager / QA Manager. This role primarily offers remote work with occasional travel to the London office and globally. The ideal candidate will possess significant experience in managing large QA teams, demonstrating strong stakeholder engagement and leadership skills. You will drive team outcomes, oversee quality delivery, and ensure stakeholder satisfaction while managing resources effectively. If you are ready to take on a challenging role that promises growth and impact, this position is for you!

Qualifications

• Experience managing QA teams of significant size, ideally 70+ people.
• Strong stakeholder management and leadership skills required.

Responsibilities

• Drive team outcomes ensuring quality delivery and stakeholder expectations.
• Manage resource capacity and capability with partners effectively.

Skills

Stakeholder Management

Quality Assurance

Resource Management

Leadership

Pre-Sales

Governance

Quality Control

Education

Professional certification in quality management

Tools

Quality Management Frameworks

Test Automation Tools

Bug Tracking Software

Job description

Practice Manager, QA Manager, Service Delivery, Stakeholder Management, Remote

Practice Manager / QA Manager required to work for a fast-growing business based in Central London. This position will be primarily remote with some travel to the Central London offices, as well as occasional global travel. All travel and accommodation expenses will be covered.

As this has global coverage, there may be early or late calls. Candidates must be prepared for this with some flexibility regarding work hours. Immediate availability is a bonus.

The key areas of knowledge and experience should be focused on:

1. Domain Knowledge (Quality Assurance, Quality Control & Testing – Frameworks, Tools, Techniques)
2. Resource Management (Capacity & Capability with Partners and where needed Internal)
3. Stakeholder Engagement (Execs to Delivery, incl. internal clients – full stack – incl. planning, monitoring & reporting)
4. Pre-Sales (presenting, scoping, estimating, solutioning, resourcing)
5. Delivery (Driving Team Outcomes – incl. Partners, Ensuring Quality Delivery and Meeting Stakeholder Expectations)
6. Governance, Leadership & Management (Budgets, Delivering the Quality Strategy, Overseeing Teams and Ensuring outcomes)

In addition, our client will be looking for the following in your experience:

1. You MUST have managed or led QA Teams of significance (including 3rd parties) – size and scale is extremely important in your experience.
2. This is exposure to / leadership of circa 70 people via in-house and outsourced personnel – you MUST have managed similar numbers, or you will not be considered by our client.
3. You will have clear examples of how to get the best out of 3rd parties and experience of what buttons to press in order to maximize results.
4. You will have a strong network of 3rd party teams, in case the existing vendor(s) need to be replaced.
5. Good, strong, solid, and proven people management and leadership skills.
6. Ideally, you will have been a Tester or QA Assistant earlier in your career, so you understand what day-to-day life looks like in an overarching QA world.
7. SOLID senior Business Stakeholder Management skills.
8. Proven resilience, along with a hardened approach to getting things done.
9. No problem with global calls and global travel at short notice.
10. In-depth understanding of quality control procedures and relevant standards e.g., ISO9001.
11. Knowledge of QA methodologies and tools (e.g., test automation, bug tracking).
12. Demonstrated experience in the delivery of quality management framework and systems, and ability in the creation and development of Quality Strategies, Policies, and Test Plans.
13. Professional certification in quality management desired, but not mandatory.
14. Effectively demonstrates an ability to build temporary teams for auditing, testing, validation, and improvement programs (Inc. generation of business cases for change initiatives).

This is a great opportunity and salary is dependent upon experience. Apply now for more details.