Practice Manager

Bayfields Opticians and Audiologists; Welwyn Garden City; On-site; GBP 40,000 - 55,000; Full time

Job summary

Bayfields Opticians and Audiologists in Welwyn Garden City is seeking an experienced Practice Manager to lead our team and oversee the day-to-day running of the practice.

You will coach staff, drive performance, manage budgets and stock, and ensure exceptional client experiences through our Welcome, Discover, Delight journey.

If you are a confident leader who can motivate others, optimise operations and work collaboratively with peers across the region, we want to hear from you.

Qualifications

• Proven experience managing a team and delivering commercial targets.
• Experienced Practice Manager or Deputy Manager ready to take the next step into management.
• Confident, inspirational people leader who develops others.

Responsibilities

• Lead, coach, and develop the practice team to reach their full potential.
• Create a high-performing environment with accountability and motivation.
• Drive sales and performance to achieve and exceed budgets and targets.
• Monitor performance using Management Information (MI) and manage the budget.
• Oversee stock control and spend to ensure efficiency.
• Lead change initiatives and implement new ways of working.
• Ensure exceptional client experience across the Welcome, Discover, Delight journey.
• Manage rota and holiday planning, ensuring sufficient cover.
• Collaborate with other Practice Managers to share best practices.
• Perform people management duties including coaching and development.

Skills

People leadership

Coaching and development

Commercially minded

Team management

Budget management

Stock control

Change management

Communication

Job description

5 days / 40 hours per week (Monday, Tuesday, Thursday, Friday & Saturday | 9:00am – 5:30pm)

Are you an experienced Practice Manager or a Deputy Practice Manager ready for your next challenge with a passion for people, sales and delivering an exceptional client experience?

At Bayfields Opticians & Audiologists, we are looking for a strong, commercially minded Practice Manager to lead our Welwyn Garden City practice. This is a fantastic opportunity for an experienced person who enjoys coaching and developing people, driving performance and creating an environment where both clients and colleagues thrive.

About the role

As our Practice Manager, you will take ownership of the day-to-day running and performance of the practice, leading your team to consistently deliver obsessively great service through our Welcome, Discover, Delight client journey.

You will be a visible and inspirational leader, coaching, mentoring and developing your team while ensuring the practice achieves its commercial and operational goals.

You will be responsible for:

• Leading, coaching, mentoring and developing the practice team to reach their full potential.
• Creating a positive, high-performing team environment where people feel supported, motivated and accountable.
• Driving sales and performance to achieve and exceed practice budgets and targets.
• Understanding and using Management Information (MI) to monitor performance and maintain all areas of the budget.
• Ensuring spend and stock control is tightly managed.
• Leading and implementing change effectively, bringing your team with you through new initiatives and ways of working.
• Ensuring we consistently deliver our Welcome, Discover, Delightclient journey and provide an obsessively great client experience.
• Managing all aspects of the practice rota, ensuring sufficient cover is available at all times.
• Working collaboratively with other Practice Managers across the area to maintain adequate team cover where required.
• Carrying out all required people management responsibilities, including performance management, coaching and development.
• Using your commercial understanding to identify opportunities, improve performance and maximise the success of the practice.

About you

We are looking for someone who has proven experience of successfully managing a team and delivering against commercial targets.

You will be:

• An experienced Practice Manager or Deputy Manager ready to take the next step into management.
• A confident and inspirational people leader who enjoys coaching and developing others.
• Commercially focused, with a proven track record of achieving sales and performance targets.
• Comfortable working with MI, budgets, stock and financial information.
• Organised and able to manage rotas, holidays and practice resources effectively.
• Confident in implementing and leading change.
• Someone who takes ownership, makes things happen and holds themselves and others accountable.
• Passionate about delivering an outstanding client experience.
• A great communicator who builds strong relationships with colleagues, clients and other Practice Managers.
• Excited to embark upon a new challenge and opportunity with Bayfields.

Why Bayfields?

At Bayfields, we believe great businesses are built around great people.

We are an independent opticians and audiologists with a strong focus on delivering exceptional clinical care, outstanding customer service and a genuinely personal experience for every client.

Our Welcome, Discover, Delight journey is at the heart of everything we do, and as Practice Manager you will play a key role in bringing this to life every day.

If you are an ambitious, commercially driven Practice Manager who loves leading people and wants the opportunity to make a real difference, we would love to hear from you.

Please see our candidate privacy notice here for details on how we use and store your information: https://bit.ly/bayfieldsprivacy