Practice Manager

Whittaker Lane Medical Centre; Manchester; On-site; GBP 42,000 - 60,000; Full time

Job summary

WhittakerLane Medical Centre in Prestwich, near Manchester, invites applications for an experienced Practice Manager to lead the day-to-day operational management of our busy GP surgery serving around 7,800 patients.

The role demands strong leadership, excellent organisation and a collaborative approach with partners and staff to maintain high patient care standards, governance, budgets and HR, while driving service improvements in line with NHS requirements.

Qualifications

• Knowledge of employment law and HR processes.
• Understanding of CQC requirements and governance.
• Ability to analyse information and identify improvements.
• Confidence in decision-making in challenging situations.
• Collaborative approach with clinicians, staff and stakeholders.
• Commitment to delivering excellent patient care.

Responsibilities

• Providing strong leadership and management to the practice.
• Overseeing day-to-day running of the surgery and ensuring efficient systems.
• Working with the GP partners and clinical leads on strategic development.
• Managing staff recruitment, induction, appraisals and training.
• Maintaining HR, employment and workforce processes.
• Overseeing finances, budgets, income and expenditure.
• Ensuring contractual, regulatory and governance compliance.
• Leading on CQC compliance, governance, health & safety and information governance.
• Monitoring performance against NHS contractual requirements.
• Driving quality improvement initiatives and service development.
• Collaborating with the Primary Care Network and local partners.
• Ensuring effective communication with patients, staff and external organisations.
• Reviewing and improving practice policies and procedures.
• Embracing new technology and innovative ways of working.
• Managing complaints and significant operational issues professionally.

Skills

HR management

CQC compliance

Data analysis

Decision making

Team leadership

Budgeting

Job description

WhittakerLane Medical Centre, Prestwich, M25 1EX

Full-time | GP Surgery | Practice list size:7,800 patients

An excitingopportunity to join our team

We are looking for an experienced,motivated and forward-thinking Practice Manager to lead the day-to-dayoperational management of our friendly GP surgery, serving a practicepopulation of approximately 7,800 patients.

This is a key leadership role within thepractice, working closely with the GP partners, clinical team and widerpractice staff to ensure the surgery operates efficiently, safely andeffectively while maintaining a high standard of patient care.

Weare looking for someone who is organised, approachable and confident,with the leadership skills and experience to manage the many competing demandsof modern general practice

Main duties of the job

We are seeking a Practice Manager who can demonstrate:

• Previous management experience within general practice or a similar primary care setting.
• Strong leadership and people-management skills.
• Excellent organisational and communication skills.
• A sound understanding of NHS general practice and the challenges facing primary care.
• Experience of managing budgets and financial processes.

About us

About the practice

We are a well established GP surgery with aregistered list size of approximately 7,800 patients. We are committedto providing high-quality, accessible and patient centred care while supportingour staff to work effectively and enjoy a positive working environment.

We are looking for a Practice Manager who willbring energy, professionalism and strong leadership to the role and whois keen to work collaboratively with the partners and wider team as we continueto develop our services.

Job responsibilities

The role

As Practice Manager, you will have overall responsibility for the effective operational management of the practice. Your responsibilities will include:

• Providing strong leadership and management to the practice team.
• Overseeing the day-to-day running of the surgery and ensuring efficient systems and processes are in place.
• Working closely with the GP partners and clinical leads to support the practice's strategic development.
• Managing and supporting staff, including recruitment, induction, appraisals, training and performance management.
• Maintaining effective HR, employment and workforce processes.
• Overseeing practice finances, budgets, income and expenditure.
• Ensuring compliance with contractual, regulatory and governance requirements.
• Leading on areas such as CQC compliance, clinical governance, health & safety, information governance and risk management.
• Monitoring practice performance against NHS contractual requirements and local targets.
• Supporting the delivery of quality improvement initiatives and service development.
• Working with the wider Primary Care Network and local healthcare partners where appropriate.
• Ensuring effective communication with patients, staff and external organisations.
• Reviewing and improving practice policies, procedures and working practices.
• Supporting the practice to embrace new technology and develop innovative ways of working.
• Managing complaints and significant operational issues appropriately and professionally.

Person Specification

Qualifications

• Knowledge of employment law, HR processes and staff management
• An understanding of CQC requirements, governance and regulatory compliance
• The ability to analyse information, identify areas for improvement and implement change
• Confidence in making decisions and dealing with challenging situations
• A collaborative approach and the ability to build positive working relationships with clinicians, staff and external stakeholders
• A commitment to delivering excellent patient care and supporting a positive culture within the practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.