Practice Manager

West Suffolk Clinical Commissioning Group; King's Lynn; On-site; GBP 45,000 - 62,000; Full time

Benefits offered by this job

NHS pension scheme

6 weeks annual leave

Support for personal and professional

Training practice for GP Registrars

Job summary

Heacham Group Practice is seeking an experienced Practice Manager to lead our two-surgery team on a full or part-time basis (minimum four days per week). You will work closely with the GP Partners and PCN to ensure high-quality, efficient patient care.

The role includes staff management, financial oversight, HR, compliance and business planning, with a focus on patient wellbeing and meeting NHS contractual standards. Strong leadership and communication are essential.

Qualifications

• Qualification in business management or equivalent experience.
• Strong HR and complaints handling experience.
• Leadership and personnel management within healthcare preferred.
• Experience in financial management.
• Ability to adapt to NHS targets and planning.

Responsibilities

• Oversee day‑to‑day running including staff management.
• Lead primary care services to meet regulatory and contractual standards while remaining financially viable.
• Provide leadership in finance, planning and HR, including recruitment.
• Drive innovation and modernisation.
• Manage QOF and enhanced services, ensuring standards.
• Attend PCN meetings and liaise with stakeholders.
• Ensure premises safety, risk assessments and maintenance.
• Prepare business plans and financial reports for partners.
• Handle complaints and respond to patient enquiries.

Skills

Leadership

HR management

Financial management

Communication

IT skills

Education

Business management qualification

Tools

SystmOne

AccuRx

Job description

About the Role

Heacham Group Practice is looking to appoint an experienced practice manager to lead our organisation on a full or part‑time basis (to work a minimum of 4 days per week).

We are looking for an exceptional leader with strong business management skills, experience of managing teams, project management, HR, finances and strategic planning to work both collaboratively with the 2 GP Partners and individually.

We are looking for someone with excellent communication skills who can work collaboratively with our local PCN and be adaptable and balance the needs of the practice with the challenges of providing healthcare.

The Practice Manager is responsible for the efficient, effective and safe management of the practice ensuring the well‑being of patients, GPs and staff, and the overall running of the practice.

The main responsibilities of the role include:

• The overall responsibility for the day‑to‑day running of the surgery including staff management;
• Leading the primary care services, to ensure that the practice meets regulatory and contractual standards whilst remaining financially viable;
• Providing solid leadership, based on a sound knowledge of business management, finance, planning and human resource management, including recruitment;
• Driving innovation and modernisation;
• Meeting the reporting requirements of the partnership and complying with local and national contracts;
• Manage QOF, supporting the team to reach QOF targets and achieve maximum practice income;
• Manage and maximise all enhanced services, ensuring required standards are met.
• Attend PCN Meetings and work collaboratively with the local PCN and external stakeholders;
• Overseeing management of the premises, including Health & Safety aspects such as risk assessments, safety checks etc to ensure the Practice is compliant e.g. legionella, fire. Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment;
• Responsibility for financial management, budgeting and maximising profitability;
• Managing all income, expenditure and accounts, as well as preparing Practice business plans and financial reports for the partners;
• Complaints management, handling patient enquiries and suggestions;
• Lead on all matters related to the CQC registration and compliance, ensuring adherence to CQC standards in collaboration with the Registered Manager;
• Ensure adherence to data protection compliance and NHS regulations;
• Maintain policies, risk assessments and business continuity plans;
• Implement/support Patient Participation Group engagement;
• Lead on all matters related to the demand and capacity of services and appointments and work with the GP Partners and the clinical team to overcome challenges.

About the Candidate

If you are an experienced, organised, motivated and forward‑thinking Practice Manager looking for a new challenge, then we would love to hear from you.

All applicants should have the following skills and qualifications:

• A relevant qualification in business management, or equivalent qualification or experience;
• Strong skills and experience in HR and complaint handling;
• Prior experience of leadership and personnel management, ideally within a healthcare setting;
• Experience in financial management;
• Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
• Self‑motivated, with a forward‑thinking, solution‑focused approach;
• The ability to develop, implement and embed policies, procedures and guidelines;
• Experience of working in an ever‑evolving environment, with an ability to implement and manage change effectively;
• Excellent organisational, management and planning skills, IT skills and communication skills;
• Ability to identify training and development needs in self and other as well as experience of appraising staff.

About Us

Heacham Group Practice is a long‑established, friendly GP Practice with two surgeries at Heacham and Snettisham providing excellent quality healthcare for approximately 7,600 patients.

We receive overwhelmingly positive comments through friends and family tests and perform above the national average for the National General Practice Patient Survey.

Our team includes two GP Partners, Salaried GPs, ANP and very skilled nursing team including Nurse Practitioner, specialist nurses and HCAs. We are supported by an experienced administrative team who work closely with our clinical team providing excellent patient care along with a dedicated and supportive work environment. We work alongside a range of other healthcare professionals including Frailty Team, Social Prescriber and Mental Health Practitioners through our PCN (Coastal PCN).

We are proud to be a training practice for GP Registrars. Our clinical system is SystmOne and we also utilise AccuRx to support our processes.

Benefits

• A permanent employment contract
• Competitive salary
• Membership of the NHS pension scheme
• Supportive and friendly environment
• Support for your personal and professional development
• Annual leave of 6 weeks.

For further information, an informal discussion or to arrange a visit please contact Linda Newland, Operations Manager: email: [e-mail] telephone: [phone]

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.