Practice Manager Primary Care

Allscreens Nationwide Ltd; Fareham; On-site; GBP 50,000 - 60,000; Full time

Job summary

The Portchester Practice in Fareham is seeking a proactive Practice Manager to lead the non-clinical workforce and partner with GP Partners to deliver safe, high-quality patient care within a sustainable NHS framework.

You will oversee operations, contract management, governance and information governance, driving improvements across reception, IT, estates and HR; while ensuring compliance with regulatory standards and safeguarding requirements.

Responsibilities

• Provide professional leadership to the non-clinical workforce.
• Support the Partners in developing and delivering the practice strategy.
• Lead organisational change and service development.
• Develop annual business plans and operational objectives.
• Ensure the practice remains financially sustainable whilst maintaining excellent patient care.

Job description

Job Summary The Practice Manager is responsible for the overall leadership, management and operational performance of The Portchester Practice. Working closely with the GP Partners, the Practice Manager will ensure the practice delivers safe, effective, high-quality, patient-centred services whilst maintaining financial sustainability, regulatory compliance and an engaged workforce. The Practice Manager will provide strategic leadership, manage organisational change, oversee contractual and financial performance and ensure the practice continues to develop and innovate in response to the changing NHS landscape.

Leadership and Strategy

Provide professional leadership to the non-clinical workforce. Support the Partners in developing and delivering the practice strategy. Lead organisational change and service development. Develop annual business plans and operational objectives. Ensure the practice remains financially sustainable whilst maintaining excellent patient care. Monitor NHS policy, contractual developments and funding opportunities.

Operational Management

Overall responsibility for reception, administration, secretarial services, patient services, IT, estates and facilities. Ensure services operate efficiently and continuously. Monitor performance against operational indicators and implement improvements.

Workforce Leadership

Lead recruitment, induction, appraisal, training, workforce planning, absence and performance management. Support the management of nursing staff alongside the Lead Nurse. Ensure HR compliance with employment legislation and NHS guidance.

Financial Management

Lead budgeting, financial monitoring, payroll oversight, NHS pensions, contract monitoring, income maximisation and business planning. Work with accountants and Partners to maintain financial sustainability.

Contract Management

Ensure delivery of GMS, Enhanced Services, QOF, PCN and commissioned services. Maintain evidence of contractual compliance.

Quality and Governance

Lead complaints, risk management, policies, business continuity, incident reporting and governance. Support continuous quality improvement.

CQC Compliance

Lead CQC readiness and maintain evidence across all quality domains.

Digital and Information Governance

Provide strategic oversight of EMIS Web, Docman, cyber security, GDPR, DSPT and digital services. Undertake SIRO responsibilities and oversee information governance.

Estates and Health & Safety

Manage premises, maintenance, contracts, security, health and safety, fire safety and statutory compliance.

Patient Services

Lead patient engagement, complaints, communications, website management and service improvement.

Partnership Working

Represent the practice with the ICB, PCN, NHS England, LMC and external stakeholders.

Regulatory Responsibilities

Act as or oversee SIRO, Local Smartcard Administrator and Data Protection Lead where appropriate.

General Responsibilities

Maintain confidentiality. Promote equality, diversity and inclusion. Support safeguarding. Maintain mandatory training and CPD.

This job description is not intended to be exhaustive. The Practice Manager may be required to undertake other duties and responsibilities, appropriate to the nature and level of the role, as requested by the Partners, to support the effective and efficient operation of the practice.

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