Practice Manager

Courtyard Surgery; Horsham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

NHS pension

30 days annual leave

Onsite parking

Job summary

Courtyard Surgery in Horsham, England, is seeking an experienced Practice Manager to lead our team and drive the next stage of development. You will work closely with GP Partners to balance operational excellence with staff wellbeing, patient experience and continuous improvement.

Located on London Road, with a new build planned for 2027, the practice is NHS-based and rated Good by the CQC. You will join a multidisciplinary team and contribute to innovative primary care services for our growing

Qualifications

• Proven experience of managing people, services and competing priorities.
• Strong communication, problem-solving and decision-making skills.
• Sound financial awareness and ability to work with budgets and management information.
• Ability to lead change and support teams through improvement.
• Understanding of confidentiality, information governance, health and safety and employment responsibilities.
• Knowledge of general practice, NHS contracts, CQC requirements or primary care systems is desirable.

Responsibilities

• Provide strategic and operational leadership for the Practice.
• Support financial planning, budget management and business reporting.
• Lead HR processes including recruitment, induction, training, appraisal and staff development.
• Maintain effective governance, risk management, policy review and compliance systems.
• Promote continuous improvement in patient access, service quality and operational efficiency.
• Work collaboratively with external stakeholders including the Primary Care Network and other local partners.

Skills

People management

Communication

Problem solving

Decision making

Budgeting

Governance & compliance

Change management

Information governance

NHS contracts knowledge

Primary care systems

Job description

We are seeking an experienced Practice Manager to lead our dedicated team through the next stage of our development. This is an exciting opportunity for a visible, approachable and strategic leader who can balance operational excellence with a genuine commitment to staff wellbeing, patient experience and continuous improvement. Working closely with our GP Partners, you will play a pivotal role in shaping the future of the practice, supporting innovation, strengthening our workforce and ensuring we continue to deliver outstanding primary care to our growing patient population.

Located in the heart of Horsham, West Sussex, Courtyard Surgery is a well-established, NHS general practice with a proud history of serving our local community since 1928. Operating from our current premises on London Road (with a new build surgery due 2027), we are committed to delivering high-quality, patient-cantered care while continually embracing innovation to improve access and services for our patients.

The practice is rated Good by the Care Quality Commission and is recognised as an approved GP Training Practice, supporting the development of the next generation of primary care clinicians.

Our multidisciplinary team is made up of experienced GPs, nurses, healthcare professionals, administrative and patient services colleagues who work collaboratively to provide safe, responsive and compassionate care. We have adopted modern digital systems, including online consultation and triage through SystmConnect, enabling us to continually evolve the way we meet patient demand while maintaining a strong focus on quality and accessibility.

We offer a supportive and collaborative working environment with close working with in our PCN with 3 other surgeries where ideas are welcomed and professional development is encouraged. If you are an experienced healthcare manager with strong leadership skills, commercial awareness and a passion for delivering exceptional primary care services, we would be delighted to hear from you.

• Provide strategic and operational leadership for the Practice.
• Support financial planning, budget management and business reporting
• Lead HR processes including recruitment, induction, training, appraisal and staff development.
• Maintain effective governance, risk management, policy review and compliance systems.
• Promote continuous improvement in patient access, service quality and operational efficiency.
• Work collaboratively with external stakeholders including the Primary Care Network, Integrated Care Board and other local partners.

About you

• Proven experience of managing people, services and competing priorities.
• Strong communication, problem-solving and decision-making skills.
• Sound financial awareness and confidence working with budgets and management information.
• Ability to lead change positively and support teams through improvement.
• Understanding of confidentiality, information governance, health and safety and employment responsibilities. Knowledge of general practice, NHS contracts, CQC requirements or primary care systems is desirable.

Terms and Benefits

Hours are 37.5 per week Monday to Friday, onsite

• NHS pension
• 30 days annual leave per annum
• Onsite parking