Practice Director

United States Digital Space LLC; Shrewsbury; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Holiday allowance

Private medical insurance

Pension scheme

Cycle to Work

Green Car scheme

Retail discounts

Job summary

inspiring vet care is the UK’s leading vet care provider, trusted with the care of over 2 million animals. You’ll lead both clinical and non-clinical teams, set the strategic direction of the practice(s), and ensure outstanding patient and client care alongside sustainable business performance.

Working with regional and group leadership, you’ll drive continuous improvement across clinical standards, people development, financial performance and ways of working.

Responsibilities

• Lead clinical and non-clinical teams and set the strategic direction of the practice(s).
• Deliver outstanding patient and client care alongside sustainable business performance.
• Monitor and improve clinical standards, governance, and regulatory compliance.
• Drive continuous improvement in people development, processes, and ways of working.
• Champion exceptional client experience and high standards across all sites.
• Oversee financial performance, budgeting, P&L, and resource management.

Job description

Salary up to £65,000 DOEAt inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Fyrnwy Equine Hospital is a well-established 18 vet practice with a Tier 3 equine hospital and ambulatory branch, covering Shropshire, Cheshire and North Wales. The practice consists of European boarded specialists in surgery and medicine, as well as 2 equine nurses, 1 student vet nurse and 11 support staff members. As a practice we manage a mix of National Hunt Thoroughbred studs and Sports horse clients as well as some individual breeders.

How You’ll Make a Difference

You’ll lead both clinical and non-clinical teams, set the strategic direction of the practice(s), and ensure the delivery of outstanding patient and client care alongside sustainable business performance. Working closely with regional and group leadership, you’ll drive continuous improvement across clinical standards, people development, financial performance, and ways of working.

• Lead the creation and delivery of the annual business plan, driving sustainable growth while engaging the wider team to contribute ideas, provide feedback, and support continuous improvement initiatives.
• Monitor, analyse, and communicate both practice and individual performance, actively sharing best practice and contributing to the overall success of the wider area.
• Ensure outstanding clinical outcomes by maintaining full compliance with regulatory and governance requirements, while promoting and embedding high clinical standards across all sites.
• Foster a culture of continuous improvement through regular development discussions, performance management, and ongoing team support.
• Champion an exceptional client experience by driving client engagement, promoting service excellence, and ensuring high standards are delivered consistently in every interaction.
• Build and maintain an engaged, high-performing team culture, ensuring appropriate resourcing, supporting staff development, and maintaining a safe, compliant working environment.
• Take full accountability for the financial performance of the practice, including management of the P&L, delivering against budgets, and meeting all financial management requirements.

Role is full time 40 hours per week - 5 days over 7

You Might Be a Great Fit If...

• Proven leadership experience with accountability for clinical, operational, and commercial performance
• Strong financial and operational understanding, including experience with business planning and P&L management
• The ability to lead, develop, and inspire multidisciplinary teams through change and growth
• Strong communication, influencing, and stakeholder management skills

How We’ll Support You

At inspiring vet care, we’re committed to supporting you in a senior leadership role. When you join us, you’ll benefit from:

• Overall leadership of one or more practices or hospitals, with the autonomy to shape strategy and culture
• Senior-level influence across clinical standards, operations, and commercial performance
• Opportunities to lead large-scale change and drive long-term organisational impact
• Funded learning and development, including access to inspiring vet care Academy training centres and senior leadership programmes
• Clear career pathways with progression opportunities into wider executive or group leadership roles

What We Offer Our Team

• 6.6 weeks’ holiday including bank holidays
• Private medical insurance
• Enhanced family leave and pay across maternity, paternity, adoption and surrogacy
• Pension scheme
• Cycle to Work and Green Car schemes (eligibility applies)
• Retail discounts and cashback offers
• Reduced-cost veterinary care for your own pets

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.