Practice Manager

NHS; Cardiff; On-site; GBP 40,000 - 55,000; Full time

Job summary

An exciting opportunity has arisen for a dynamic Practice Manager at Four Elms Medical Centres in Cardiff. This leadership role involves overseeing operations, managing finances, and ensuring compliance while enhancing patient care across multiple sites. The ideal candidate will have a strong background in healthcare management, excellent leadership skills, and a commitment to patient-focused service delivery.

Qualifications

• Proven experience in a management or leadership role within primary care.
• Educated to degree standard in management or healthcare.
• Experience handling complaints and patient concerns.

Responsibilities

• Oversee day-to-day operations at Four Elms Medical Centres.
• Manage finances, including payroll and invoicing.
• Ensure compliance with NHS regulations and guidelines.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Financial Acumen

IT Literacy

Education

5 x GCSE including English & Maths

Degree in business management or healthcare management

Tools

Microsoft Office

Clinical Software

Job description

Exciting Practice Manager Opportunity in Cardiff

Are you an experienced leader with a passion for healthcare management? We are looking for a dynamic Practice Manager to oversee the operations of Four Elms Medical Centres, covering Pengam Green Surgery, our branch surgery at Cardiff Royal Infirmary, and Ringland Medical Practice.

This is a fantastic opportunity to lead a dedicated team, drive operational efficiency, and enhance patient care in a well-established practice. You will be responsible for day-to-day management, financial oversight, HR, IT systems, compliance, and strategic planning, ensuring the smooth running of our services.

We offer:

A key leadership role in a respected multi-site practice.

The chance to shape service improvements and support clinical excellence.

A collaborative, forward-thinking environment with a strong focus on innovation and patient care.

Main duties of the job

Main Duties Practice Manager

As Practice Manager, you will oversee the smooth running of Four Elms Medical Centres, ensuring high-quality patient care and efficient operations across our three sites.

Your key responsibilities include:

Operational Management.

Finance & Payroll.

HR & Staff Development.

IT & Systems.

Compliance & Governance.

Complaints & Patient Experience.

This is a high-impact leadership role, perfect for someone organised, proactive, and strategic, looking to make a real difference in primary care management.

About us

About Four Elms Medical Centres (FEMC)

Four Elms Medical Centres (FEMC) is a well-established, multi-site GP practice serving communities across Cardiff and Newport. We operate from Pengam Green Surgery, Cardiff Royal Infirmary, and Ringland Medical Practice, providing high-quality, patient-centred healthcare.

With a strong team of GPs, nurses, allied health professionals, and administrative staff, we deliver a wide range of NHS primary care services,including chronic disease management, preventative care, and minor procedures. Our focus is on innovation, service improvement, and patient well-being, ensuring we meet the needs of our diverse population.

Job responsibilities

KeyResponsibilities

1. OperationalManagement

Ensurethe smooth running of appointment systems in collaboration with GPs andclinicians.

Workwith the Branch Manager and senior receptionists to prepare weekly staff rotas,ensuring adequate coverage.

Liaisewith the Business Partner and Caldicot Guardian on data protection matters,including FOI, EIR, and SAR requests.

Visit RinglandMedical Practice at least once per week and be based at Cardiff RoyalInfirmary at least two days per week (subject to service needs).

Ensurecompliance with all relevant NHS and regulatory guidelines.

2. Financial& Payroll Management

Processinvoices, run monthly payroll, manage HMRC submissions, and oversee pensionadministration.

3. HumanResources & Staff Development

Overseerecruitment, retention, and performance management of all FEMC staff.

Conductappraisals for non-clinical staff.

Addressnon-clinical issues for GPs and other clinicians as needed.

Ensuredisability and health & safety assessments are regularly reviewed andimplemented.

Facilitatemulti-disciplinary team meetings and ensure all staff are informed ofupdates.

4. IT &Systems Management

Managethe clinical IT system, ensuring security, performance, and compliance.

Act asFEMCs Complaints Officer, working alongside the Lead GP to manage thecomplaints process under Putting Things Right regulations.

Providenecessary data submissions to the Health Board(s) on a regular andad-hoc basis.

RepresentFEMC at cluster meetings, particularly in the absence of the BusinessPartner.

7. Compliance& Governance

EnsureFEMC adheres to Data Protection Act and Information Governance regulations.

Maintainconfidentiality of patient and staff information at all times.

Ensurethe practice complies with Health & Safety policies and conductsregular risk assessments.

GeneralResponsibilities

Ensurereception staff are properly trained and supported in their roles.

RepresentFEMC in external meetings when required.

Training &Professional Development

Ensureall staff complete statutory and mandatory training as required.

Person Specification

Qualifications

• -5 x GCSE, including English & Maths or equivalent.
• - Educated to degree standard.
• -Degree or equivalent qualification in business management, healthcare management, or a related field (desirable).
• -Leadership or management qualification (e.g., ILM, CMI, or equivalent) (desirable).
• -Evidence of ongoing professional development in management, finance, or healthcare.

Experience

• -Proven experience in a management or leadership role within primary care, healthcare, or a similar setting.
• -Strong background in operational management, including staff rotas, appointment systems, and service delivery.
• -Experience in financial management, including payroll, invoicing, and budget control.
• -HR management experience, including recruitment, appraisals, and staff development.
• -Experience handling complaints, patient concerns, and service improvements.
• -Familiarity with NHS regulations, compliance, and information governance.
• -Experience in managing IT systems, clinical software, and telephony.

Skills

• -Excellent leadership and communication skills ability to motivate, develop, and support staff.
• -Strong problem-solving and decision-making abilities.
• -Highly organised, proactive, and adaptable to change.
• -Ability to work under pressure and manage competing priorities effectively.
• -Strong numeracy and financial acumen.
• -Committed to patient-focused care, confidentiality, and compliance with NHS standards.
• -IT literate, with experience in Microsoft Office and clinical systems.
• -A team player with a collaborative and professional approach.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.