Practice Manager

NHS; Bexhill-on-Sea; On-site; GBP 35,000 - 50,000; Full time

Job summary

A well-established GP surgery in Bexhill-on-Sea is seeking a confident Practice Manager to lead their team. The role involves overseeing operational management, ensuring regulatory compliance, and driving service improvements. Applicants should have a strong background in healthcare management, with a focus on team leadership and effective patient care.

Qualifications

• Proven experience in a management or leadership role within primary care or healthcare.
• Strong background in operational management including service delivery and staff management.
• Experience with NHS regulations, and managing IT systems.

Responsibilities

• Oversee day-to-day operations of the practice ensuring high-quality patient services.
• Manage HR processes including recruitment, training, and appraisals.
• Ensure compliance with CQC regulations and lead on inspections.

Skills

Operational Management

HR Management

Regulatory Compliance

Team Leadership

Service Improvement

Education

Degree or equivalent qualification in business management, healthcare management, or a related field

5 x GCSE, including English & Maths or equivalent

Leadership or management qualification (e.g., ILM, CMI, or equivalent)

Tools

EMIS

Docman

AccuRx

eConsult

Job description

Are you an experienced, people-focused manager ready to take the next step in your career? Dr Stocks & Partnersis looking for a confident and capable Practice Manager to lead our well-established, patient-centred GP surgery in Bexhill-on-Sea.

We welcome applicants from both general practice and othersectors, particularly those with a strong track record in leading teams, managing operations, and driving service improvement.

Main duties of the job

As Practice Manager, you will oversee the smooth running of the practice, ensuring high-quality patient care and efficient operations across our two sites. You will lead and support our team, work closely with the GP partners and clinical staff, and take responsibility for key areas including:

Day-to-day operations and service delivery

HR and staff management

CQC and regulatory compliance

Complaints and patient experience

IT systems and practice infrastructure

Collaboration with PCN and local health partners

About us

We are a friendly, stable practice of 9 GP Partners and 2 salaried GPs, with a growing list size of around 18,800 patients. We areproud of our supportive team, are patient-focused, and well-regarded within ourlocal community.

We are split across two sitespresently, but with planning approved for a new purpose-built site.

Job responsibilities

Operational Management

Oversee the day-to-day running of both practice sites.

Ensure the delivery of high-quality patient services in line with NHS standards.

Maintain and improve administrative systems and processes.

Develop and implement policies and procedures across both sites.

People and HR Management

Oversee line management of all staff across both sites.

Oversee recruitment, induction, training, appraisals, and performance management.

Foster a positive and collaborative team culture.

Manage rotas, leave, and staff cover to ensure continuity of service.

Compliance and Governance

Ensure compliance with CQC regulations and lead on CQC inspections.

Maintain up-to-date knowledge of NHS contractual requirements.

Ensure the practice meets data protection, health and safety, and safeguarding obligations.

Oversee complaints management, risk assessments, and significant event reviews.

IT and Infrastructure

Oversee clinical and non-clinical systems (e.g. EMIS, Docman, AccuRx, eConsult).

Ensure both sites are secure, clean, and well-maintained.

Lead on digital transformation projects and system upgrades.

Strategic Development

Work with GP partners to develop and implement the practices vision and strategic objectives.

Identify opportunities for service improvement and innovation.

Prepare and submit bids for new funding streams.

External Relations

Represent the practice within the Primary Care Network (PCN) and local NHS forums.

Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.

Promote patient engagement through the Patient Participation Group (PPG) and feedback mechanisms.

Person Specification

Experience

• Proven experience in a management or leadership role within primary care, healthcare, or a similar setting.
• Strong background in operational management, including staff rotas, appointment systems, and service delivery.
• HR management experience, including recruitment, appraisals, and staff development.
• Experience handling complaints, patient concerns, and service improvements.
• Familiarity with NHS regulations, compliance, and information governance.
• Experience in managing IT systems, clinical software, and telephony.

Qualifications

• 5 x GCSE, including English & Maths or equivalent.
• Educated to degree standard.
• Degree or equivalent qualification in business management, healthcare management, or a related field.
• Leadership or management qualification (e.g., ILM, CMI, or equivalent).
• Evidence of ongoing professional development in management, or healthcare.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.