Practice Business Manager

NHS Jobs; Lancashire; On-site; GBP 52,000 - 74,000; Full time

Job summary

Waterloo Medical Centre seeks a Practice Business Manager to steer long-term sustainability and growth. You will lead strategic development, finance, governance, and workforce planning, collaborating with GP Partners to ensure high-quality, financially sound primary care services.

The role champions digital transformation and the appropriate use of emerging technologies, including AI, to improve efficiency, patient access and service quality within the NHS framework.

Qualifications

• Provide strategic leadership across business development, finance, governance and workforce planning.
• Deliver governance, risk, compliance and contract performance across the practice.
• Lead digital transformation and innovation, including AI use to improve efficiency.
• Oversee estates, facilities development and operational delivery.

Responsibilities

• Strategic Leadership and Business Development
• Financial Management
• Contract Management and Performance
• Lead management of PMS Contracts Enhanced Services PCN Agreements Other commissioned services
• Workforce Planning and Organisational Development
• Governance, Risk and Compliance
• Estates and Facilities Development
• Digital Transformation and Innovation
• Leadership and Management

Skills

Strategic Leadership

Financial Management

Contract Management

Governance

Workforce Planning

Estates & Facilities

Digital Transformation

AI Adoption

Job description

Job Summary

The Practice Business Manager is the strategic and financial lead for Waterloo Medical Centre, responsible for ensuring the long-term sustainability, growth and success of the practice. Working closely with the GP Partners, the post-holder will provide leadership across business development, finance, governance, workforce planning, estates, contract performance, digital transformation and regulatory compliance. The Practice Business Manager will support the Partners in delivering high-quality, safe, effective and financially sustainable primary care services whilst ensuring the practice remains responsive to the changing NHS environment. As a senior leader within the organisation, the post-holder will oversee performance across all departments and provide strategic direction to the Practice Manager, Operations Manager and Reception/Admin Manager, ensuring clear accountability, effective operational delivery and continuous improvement. The role will champion innovation, digital transformation and the appropriate use of emerging technologies, including Artificial Intelligence (AI), to improve efficiency, patient access, workforce productivity and the overall quality of services provided.

Key Responsibilities

• Strategic Leadership and Business Development
• Financial Management
• Contract Management and Performance
• Lead management of: PMS Contracts Enhanced Services PCN Agreements Other commissioned services
• Workforce Planning and Organisational Development
• Governance, Risk and Compliance
• Estates and Facilities Development
• Digital Transformation and Innovation
• Leadership and Management