Practice Business Manager

Cardiff and Vale University Health Board; Lancashire; On-site; GBP 60,000 - 75,000; Full time

Job summary

Primrose Bank Medical Centre seeks an experienced Practice Business Manager to lead operational and strategic management across two sites in Blackburn. You will oversee staff, processes, and performance, ensuring compliant, patient-centred care within NHS frameworks.

You will drive service improvements, manage budgets, and lead HR and IT initiatives, supporting a high-quality, accessible practice for nearly 9,500 patients.

Qualifications

• Solid general practice experience with NHS/regulatory frameworks.

Responsibilities

• Lead strategic and business planning with GP Partners.
• Represent the practice at PCN/local meetings and drive service development.
• Oversee day-to-day operations across two sites, including staffing and premises.
• Manage budgeting, payroll, income streams (QOF, IIF, Enhanced Services).
• Lead recruitment, inductions, appraisals and HR support for non-clinical staff.
• Ensure CQC readiness and compliance with GDPR and health and safety.

Skills

Leadership

Multidisciplinary Teams

NHS Frameworks

CQC

Financial Management

HR Management

Project Management

Digital Transformation

Stakeholder Management

GP practice operations

Education

AMSPAR or equivalent management qualification

Tools

IT Systems in Healthcare

Digital Tools in Healthcare

Job description

As our Practice Business Manager, youll play a key leadership role in the day-to-day running and future development of the practice. You'll oversee the smooth operation of both sites, managing people, processes, and performance. From supporting the clinical and admin teams to ensuring we meet targets and deliver high-quality patient care, your role will be all about keeping the practice efficient, compliant, and patient-focused., Job Title: Practice Business Manager Location: Primrose Bank Medical Centre, Blackburn Hours: Full time hours over 5 days Reports to: GP Partners Salary: Competitive and dependent on experience, Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,500 patients. As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals. This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

Key Responsibilities

Leadership & Strategic Management

• Work closely with the Partners to develop and implement strategic and business plans.
• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.
• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

Operational Management

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.
• Implement systems and workflows to ensure efficiency and a high standard of care.
• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

Financial Management

• Oversee budgeting, payroll, and financial planning.
• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.
• Ensure timely and accurate claims, reporting, and contract compliance.

Human Resources

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.
• Maintain accurate HR records and ensure employment law and best practice are followed.
• Address performance issues, grievances, and absences effectively and sensitively.

Compliance & CQC Readiness

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.
• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.
• Maintain and regularly update all practice policies, procedures, and risk assessments.

IT & Digital Development

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.
• Support the implementation of online triage, digital consultations, and workflow improvements.
• Maintain business continuity and data security plans.

Patient Services & Communication

• Oversee patient access, appointments, complaints, and feedback processes.
• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.
• Support the development of patient engagement activities and the Patient Participation Group (PPG).

Leadership & Management

• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Project Management & Service Improvement
• Patient-Centered Care & Patient Engagement
• Leadership in a Complex Healthcare Environment
• Financial Management, Compliance & Governance
• Human Resources
• Strategic Planning & Development
• IT Systems & Digital Transformation
• Patient Services & Engagement
• Stakeholder Management & External Relationships, Proven experience in a senior management or leadership role within a GP practice
• AMSPAR or equivalent management and leadership qualification
• Strong knowledge of GP practice operations
• Experience of leading a CQC inspection
• Financial and HR management experience
• Excellent leadership, communication, and team-building skills
• Familiarity with NHS contracts, QOF, IIF, and Enhanced Services
• Strong IT and digital skills
• Ability to work flexibly and independently under pressure, Experience of managing or working in a multi-disciplinary team within a GP practice
• Knowledge of NHS funding models (e.g., PCN income, IIF, Enhanced Services)
• Formal qualification in management, healthcare management, or business administration
• Familiarity with data protection and information governance requirements
• Experience with IT systems implementation and digital transformation in healthcare settings
• Understanding of business continuity planning and risk management
• Ability to influence and develop collaborative working relationships with stakeholders across the healthcare system
• Knowledge of CQC standards and audit processes
• Experience in staff training and development programs
• Previous experience in a part-time or flexible leadership role

Primrose Bank Medical Centre is a well-established, friendly family practice in the heart of Blackburn town centre, with a second branch near Rovers Football ground called, Ewood Medical Centre. We proudly care for nearly 9,500 patients and have built a strong reputation for delivering excellent, compassionate care to our diverse community.

Our team includes experienced GPs, pharmacists, physician associates, ACPs, nurses, HCAs, mental health practitioners, and a dedicated admin team all working together to support each other and go the extra mile for our patients. We're embracing the future of general practice with a balanced approach: offering modern solutions like online triage and consultations while continuing to support those who need a more personal touch. We're looking for a passionate and proactive Team Leader who wants to be part of something special a practice where teamwork, trust, and patient‑centred care come first. If you're someone who thrives in a close‑knit, supportive environment and loves making a difference every day, we love to hear from you. This is a offering flexibility, a great work-life balance, and the chance to grow within a friendly, forward‑thinking practice.

Primrose Bank Medical Centre is a long-standing, friendly GP practice with two sites one in the heart of Blackburn town centre and another near Ewood Medical Centre. We care for a diverse patient population of nearly 9,500 and are proud of our strong reputation for delivering high-quality, patient‑centred care. We have three dedicated GP Partners and a fantastic team of ARRS roles, including pharmacists, physician associates, an ACP, and a mental health practitioner. Our nursing team includes two part‑time practice nurses and a full‑time healthcare assistant, all supported by a hardworking and welcoming admin team. The atmosphere at Primrose is supportive, inclusive, and team‑driven. We help one another, take pride in what we do, and go the extra mile for our patients. While we're embracing modern general practice with digital triage and consultations, we continue to care for patients who prefer face‑to‑face support.