Practice/Business Manager

NHS; Hebburn; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading healthcare practice is seeking a Practice/Business Manager to oversee operations and lead the clinical and administrative team. Key duties include financial management, policy development, and staff management in a dynamic environment. This role is ideal for motivated individuals with NHS experience looking to make an impact.

Benefits

Good terms & conditions

Free parking on-site

Qualifications

• Experience in NHS/Primary Care practice management.
• Strong leadership skills and effective time management.
• Ability to motivate staff and improve morale.

Responsibilities

• Overseeing the day-to-day operations and managing staff.
• Financial management including budgets and accounts.
• Developing business resilience plans and policy updates.

Skills

Leadership

Time Management

Motivation

Forward-thinking

Education

Relevant NHS/Primary Care experience and qualifications

Job description

Due to retirement, Ellison View Surgery, currently a CQC rated outstanding practice, is looking for a Practice/Business Manager to lead our friendly clinical and administration team.

Main duties of the job

• Leading the day-to-day running of a busy total triage practice
• Managing financial elements of the practice
• Developing efficient business resilience plans
• Reviewing & updating practice policies
• Organising & attending internal & external meetings
• Complaints management
• Payroll & pensions management

About us

We are a team of 3 Partners, 1 salaried GP, 2 Practice Nurses, and an HCA. We have an experienced senior administration team and reception/care navigators. The practice population is 6,000 patients, and we belong to an 8-practice primary care network. Our staff enjoy good terms & conditions, and there is free parking on-site.

Job responsibilities

The core responsibilities of this role include overseeing daily operations, managing staff, financial management, policy development, and ensuring compliance with legislation. The manager may also act as a deputy for partners, liaise with external agencies, and support quality improvement initiatives. Additional tasks may be assigned depending on workload and staffing levels.

The Practice/Business Manager is responsible for:

1. Overseeing the day-to-day operations, ensuring staff achieve their responsibilities
2. Managing clinical and administrative staff
3. Direct line management of specific staff members (e.g., Operations Manager, Reception Manager, Senior Administrators, Receptionists, Practice HCA/Sister/Nurse, GPs)
4. Managing recruitment, retention, and succession planning
5. Liaising with Primary Care Network and ARRS staff
6. Ensuring staff induction, training, appraisals, and HR compliance
7. Managing financial aspects, including budgets, accounts, petty cash, and liaising with accountants
8. Developing and implementing business resilience plans
9. Managing contracts, procurement, and policy updates
10. Leading change initiatives and practice development
11. Coordinating reports, practice development plan, and QOF targets
12. Developing communication strategies and promoting online patient services
13. Maintaining websites and external communications
14. Liaising with external stakeholders and representing the practice at meetings
15. Managing complaints, premises, health and safety, IT systems, and security

Additional duties may include deputising for partners and acting as a primary contact for external agencies.

Person Specification

• Experience in NHS/Primary Care practice management
• Strong leadership skills
• Effective time management
• Ability to motivate and improve morale
• Forward-thinking approach

Qualifications

Relevant NHS/Primary Care experience and qualifications are preferred.

Disclosure and Barring Service Check

This post is subject to DBS checks under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.