Practice Administrator & Receptionist

CVS Veterinary Group; Newquay; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Five weeks' annual leave

Long Service Award Scheme

Staff discount on veterinary services

Staff discounts through Animed Direct

Employee Assistance Programme

Receptionist Career Pathway

Career progression opportunities

Supportive team environment

Job summary

CVS Vets is seeking a proactive Receptionist and Practice Administrator to join our team across two practice sites. The role is full-time (40 hours per week) with a focus on welcoming clients, handling calls, scheduling appointments, and supporting day-to-day administration.

You will maintain client records, process payments, manage till reconciliations, and contribute to a positive client experience. Experience in customer-facing admin and proficiency with MS Office are essential.

Qualifications

• Experience in receptionist or customer-facing administrative role.
• Excellent communication and interpersonal skills.
• Outstanding customer service experience.
• Strong organisational and time management abilities.
• Ability to manage sensitive and emotional situations with professionalism and empathy.
• Confident using Microsoft Office and database systems.
• Positive attitude with a collaborative approach to teamwork.
• Ability to work across multiple sites when required.

Responsibilities

• Deliver a warm, professional welcome to clients and patients.
• Manage incoming calls and appointment scheduling.
• Respond to client enquiries via telephone, email, and face-to-face interactions.
• Support reception shifts across both practice locations.
• Register new clients and maintain accurate patient records.
• Process payments accurately and efficiently.
• Complete daily and monthly till reconciliations.
• Support the Practice Director with end-of-month administration.
• Manage outstanding debt and follow up client accounts professionally.
• Process and manage insurance claims from submission through to completion.
• Act as Client Experience Champion to improve the client journey.

Skills

Receptionist experience

Customer service

Communication skills

Organisational skills

Teamwork

Multi-site availability

MS Office

Data entry

Tools

Microsoft Office

Database systems

Job description

Receptionist & Practice Administrator

Full Time | 40 Hours per Week | Across Two Practice Sites Salary: up to £27,768 per annum

About CVS Vets

Joining a CVS-owned practice is more than just starting a new job. It is the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple: to provide the very best care for animals. This commitment drives everything we do and shapes the way we support our colleagues, clients, and patients.

With over 500 practices and more than 8,000 dedicated professionals across the UK, you'll become part of a supportive and collaborative community that is passionate about putting pets first.

If you're looking for a role where you can make a real difference, develop your skills, and build a long-term career, we'd love to hear from you.

About the Role

We are looking for a proactive and customer-focused Receptionist & Practice Administrator to join our team on a full-time basis. This position will be based across both practice sites and will play a key role in ensuring the smooth day-to-day running of the practice while delivering an exceptional client experience.

Working 40 hours per week, Monday to Friday, with participation in a Saturday rota, you will provide reception support, assist with key administrative functions, and work closely with the Practice Director to support practice operations.

Key Responsibilities

• Deliver a warm, professional, and compassionate welcome to every client and patient
• Manage incoming telephone calls and appointment scheduling efficiently
• Respond to client enquiries via telephone, email, and face-to-face interactions
• Support reception shifts across both practice locations
• Register new clients and maintain accurate patient records
• Process payments accurately and efficiently
• Complete daily and monthly till reconciliations
• Support the Practice Director with end-of-month administration and processing
• Manage outstanding debt and follow up client accounts professionally
• Process and manage insurance claims from submission through to completion
• Act as the practice's Client Experience Champion, identifying opportunities to enhance and improve the client journey locally.
• Provide empathy, understanding, and support to clients during difficult situations
• Ensure all clients receive an outstanding level of service and care at every interaction

Who We're Looking For

The ideal candidate will be highly organised, personable, and passionate about delivering excellent customer service.

Essential Skills & Experience

• Previous experience in a receptionist or customer-facing administrative role
• Excellent communication and interpersonal skills
• Outstanding customer service experience
• Strong organisational and time management abilities
• Ability to manage sensitive and emotional situations with professionalism and empathy
• Confident using Microsoft Office and database systems
• Positive attitude with a collaborative approach to teamwork
• Ability to work across multiple sites when required

Desirable Skills & Experience

• Previous experience within a veterinary or healthcare environment
• Experience processing insurance claims
• Experience with debt management and financial reconciliations

What We Offer

We know our people are our greatest asset, which is why we offer a range of benefits designed to support your wellbeing, career development, and work-life balance.

• Salary: up to £27,768 per annum
• Five weeks' annual leave (pro rata), plus bank holidays
• Long Service Award Scheme, with an additional day's annual leave for each year of service up to five extra days
• Staff discount scheme on veterinary services and treatments
• Staff discounts through Animed Direct on pet food, medicines, and accessories
• Employee Assistance Programme for confidential wellbeing support
• Access to CVS's Receptionist Career Pathway and professional development opportunities
• A supportive team environment with opportunities for career progression within one of the UK's largest veterinary groups
• And much more

To view our full range of benefits, visit: CVS Vets | What We Offer

Diversity & Inclusion

CVS is committed to creating a workplace where everyone feels respected, valued, and empowered to be themselves. We actively promote diversity, equality, and inclusion and strive to build a workforce that reflects the communities we serve.

If you're a highly organised, customer-focused professional who enjoys making a difference and supporting both clients and colleagues, we'd love to hear from you.

Please note: We can only accept applications from candidates who have the Right to Work in the UK. Unfortunately, we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.

Working Pattern

• Full Time: 40 hours per week preferred
• Monday to Friday
• Participation in Saturday rota
• Working across both practice sites as required with a share of early and late shifts