Veterinary Head Receptionist

CVS Group UK; York and North Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Five weeks' annual leave (pro rata)

Staff discount on veterinary bills

Animed Direct discount

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Head Receptionist to lead the reception team across multiple practice sites. You will manage scheduling, recruitment liaison, and ensure a welcoming client experience at every touchpoint. The role emphasizes a patient-first approach and strong leadership within a busy veterinary group.

This permanent position offers 38.92 hours per week with weekdays and a weekend rota, and benefits including generous leave and staff discounts.

Qualifications

• Experience as a receptionist or in a client-focused role is essential.
• Leadership skills are highly desirable for managing the reception team.
• Ability to stay calm and professional when supporting distressed clients.
• Strong communication and customer service skills are required.

Responsibilities

• Manage the Receptionist team, including training and guidance.
• Create and manage the team rota.
• Support recruitment and liaise with the internal recruitment team.
• Handle day-to-day reception duties and client interactions.

Skills

Receptionist experience

Leadership

Empathy

Communication

Customer service

Teamwork

Microsoft Office

Database systems

Tools

Microsoft Office

Database systems

Job description

BATF SB0050

Are you ready to put pets first? Join our team as our new Veterinary Head Receptionist!

Role Details

BATF SB0050

Are you ready to put pets first? Join our team as our new Veterinary Head Receptionist! At Battle Flatts Veterinary Centre, we make pets a priority every day!

Location: To be based across our multiple practice sites

Contract: Permanent

Hours: 38.92 hours per week

Shift Pattern: Monday - Friday on a varied shift pattern, with a share in the Weekend rota

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job - it's the beginning of a rewarding career with one of the UK's leading veterinary groups.

Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

It's in our nature - to care, to support, to learn and to progress. That's what sets us apart at CVS Vets.

About The Role

Day-to-day responsibilities will include:

• Managing the Receptionist team, including training and providing support and guidance
• Creating and managing the team rota
• Supporting with Recruitment and liaising with the internal recruitment team

Additional Day-to-day Duties Of The Role Will Include

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist or in a demanding, client-focused role is a must; experience in a veterinary setting is a bonus!
• Leadership skills would be highly desirable
• Resilience and the ability to handle emotional situations with kindness and professionalism
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary will be dependent on experience and skills
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS Vets is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.