Practice Administrator

West London NHS Trust; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

West London NHS Trust, through West London Forensic Services, is seeking a proactive Practice Administrator to join the Primary Healthcare team. You will provide administrative, secretarial and reception support to GPs, nurses, dentists, chiropodists and opticians, ensuring smooth daily operations in a busy secure healthcare setting.

You will coordinate appointments, manage referrals and patient pathways, maintain booking systems, liaise with wards and external providers, organise meetings and

Qualifications

• Excellent organisational skills with high attention to detail.
• Able to multitask in a busy environment and prioritise effectively.
• Experience providing administrative and secretarial support in a healthcare setting if possible.

Responsibilities

• Coordinate appointments across clinics and wards.
• Manage referrals and track patient pathways from referral to treatment.
• Provide comprehensive administrative and secretarial support to a multidisciplinary team.
• Organise meetings, take minutes, maintain records and databases, and ensure supplies are managed.

Skills

Administrative skills

Secretarial skills

Reception duties

Appointment scheduling

Job description

West London Forensic Services is seeking an enthusiastic and highly organisedPractice Administratorto join our dedicated Primary Healthcare team. This is an exciting opportunity to play a key role in supporting the delivery of high-quality physical healthcare services within our low and medium secure wards.

As the first point of contact for the service, you will provide comprehensive administrative, secretarial, and reception support to a multidisciplinary team, including GPs, nurses, dentists, chiropodists, and opticians. No two days are the same, making this an ideal role for someone who enjoys a varied and fast-paced working environment.

As a Practice Administrator within the Primary Healthcare Service, you will play a vital role in ensuring the smooth day-to-day delivery of healthcare services across West London Forensic Services. Working as part of a busy multidisciplinary team, you will coordinate appointments, manage referrals, track patient pathways, and provide comprehensive administrative and secretarial support to a range of healthcare professionals.

You will be responsible for maintaining efficient booking systems for clinics, liaising with wards and external healthcare providers, coordinating referrals to secondary care services, and ensuring patients receive timely access to treatment and follow-up care. The role also involves organising meetings, taking minutes, managing records and databases, maintaining supplies and equipment, and helping to create a welcoming and professional environment within the Primary Healthcare Centre.

This is a varied and rewarding position that requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while contributing to the delivery of high-quality patient care. You will work closely with colleagues across a range of disciplines and play a key role in supporting the effective operation and continuous development of the service.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We're rated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.