PPE Operative

Dudley Group NHS Foundation Trust; Dudley; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Band 2 RDP Operative to handle PPE requests, distribution, and stock control across Trust sites. You will work with MS Office tools, perform manual handling tasks, and ensure accurate documentation and reporting.

Join a supportive NHS team focused on safe, timely deliveries and strong customer service. Interviews are scheduled in October 2026 with flexible working options considered where possible.

Qualifications

• GCSE English and Maths at grade C or above or equivalent.
• IT qualification such as ICT, ECDL, or equivalent.
• Experience in stock management and using MS Office tools.

Responsibilities

• Receive PPE delivery requests via dedicated phone line and log records.
• Deliver PPE around the Trust using roll cages and carts.
• Manage stock, perform rotations and support forecasting.
• Complete proof of delivery paperwork and maintain records.
• Liaise with national PPE provider for deliveries and issues.
• Maintain a clean, safe, and compliant packing and loading area.

Skills

Stock management

Customer service

MS Office skills

Manual handling

Education

GCSE English

GCSE Maths

ICT qualification / ECDL

Tools

MRP system

Excel

Job description

Main area Supplies and Procurement Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday (except B/Hols) 8am - 4pm - At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-0926-8246463

Site Russells Hall Hospital Town Dudley Salary £25,272 Pro Rata Per Annum Salary period Yearly Closing 08/10/2026 23:59 Interview date 15/10/2026

Job overview

To undertake all operational work associated with the successful distribution of goods received through the Receipts and Distribution Point in accordance with the Procurement Department’s procedures and policies and the Trust’s Procurement Strategy. In carrying out these tasks operatives must regularly work unsupervised to deliver an optimum level of service to user departments.

Please note - interviews for this post will be taking place 15th October 2026.

Main duties of the job

The role requires the picking, packing, ordering, delivering and stock rotation of PPE stocked items. It also involves Manual Handling including lifting boxes, pushing cages and moving pallets including the use of manual and electrical equipment. Good customer service skills including the use of telephone, emails and face to face with all levels of staff. Working with MS Office modules such as Excel, Word, Outlook, Teams with good Admin skills (e.g. electronic filing). Following all required Health & Safety requirements including keeping a clean & tidy work area, cages folded and stored. Team work to complete required Receipts & Delivery requirements of the service.

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

1. Receive calls for PPE items on the dedicated phone line, taking accurate records of delivery requests

2. Deliver PPE throughout the Trust, primarily using roll cages and carts to support transit

3. Manage proactive deliveries working with the R&DP Manager based on historical volume and future need

4 Ensure that empty roll cages are brought back & folded, stored appropriately on the loading bay, meeting H & S requirements

5. Ensure that proof of delivery paperwork is completed and signed in it’s entirety

6. Store PPE paperwork effectively to support R&DP Manager in forecasting

7. Collecting empty roll cages from main hospital street and all corridors in order to maintain clear corridor s pathways

8. Collection of returns from departments as required

9. Review stock levels at North Block out of hours store and deliver additional stock as required, keeping clear & accurate records of stock movement between the main store and North block

10. Liaise with national PPE provider regarding deliveries and issues check delivery, count and record

11. Liaise with Trust colleagues to resolve issues raised with deliveries or redirect other queries as appropriate

12. Reporting any issues with stock or shortages to departments as required

13. To action all associated documentation, carry out clerical work and maintain all essential records as directed.

14. Operate mechanical handling aids and equipment, reporting any defects or deficiencies promptly.

15. Work in a tidy manner, keeping all working areas clean and tidy

including the loading bay.

16. As directed carry out stock-taking duties including stock rotation, reporting any discrepancies and assisting with subsequent investigation.

17. Assist in maintaining high standards of security within the Receipts and Distribution Point both in terms of staff and goods.

18. To distribute stock and non-stock items around Trust sites, using both manual and electrically powered handling equipment.

19. Participate in all mandatory and other appropriate training

sessions arranged.

20. Perform help desk duties and handle relevant enquiries ensuring

feedback is provided to customers

21. Operate within the Chartered Institute of Purchasing and Supply Professional Code of Ethics.

22. Access Trust systems including Email and computer drives to access and retrieve applicable communications / documents required for action

23. Ensure PPE deliveries documented effectively to support national reporting process

24. Provide cover for RDP Operative role as required

Person specification

Qualifications & Education

• GCSE English C or above or equivalent
• GCSE Maths C or above or equivalent
• E.C.D.L. or GCSE pass : ICT or equivalent IT qualification

Knowledge and Training

• Stock Management / Rotation
• Use of a Materials Requirement Planning (MRP) system

Experience

• Work in a Stores / Distribution Environment
• Customer Service
• Stock Control
• Working in a Health Care setting
• Work in a Procurement / Purchasing capacity

Communication & Relationship Skills

• Good Verbal communication skills and ability to explain things to other members of the team
• Ability to be courteous and responsive
• Be flexible in approach to work role
• Be pro-active in helping others in the team.

Analytical & Judgement Skills

• Aptitude for self-motivation
• Ability to work unsupervised
• Be Thorough and Conscientious
• Ability to use own Initiative

Planning & Organisational Skills

• Punctual

Equality, Diversity, Inclusion and Trust Values

• Able to provide safe, caring, and effective services
• Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
• Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360‑degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Employer certification / accreditation badges

Name Kirstin Taylor / Jane Ashmore-Hall Job title RDP Manager / Head of Operational Procurement Email address [e-mail] Telephone number 01384 244194

Contact via Telephone Monday - Friday 8am - 2pm or via Email.

[e-mail] Tel: [phone]

or

Jane [e-mail] Tel: [phone]