Patient Access Coordinator

Transformation Unit; Dudley; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Patient Access Coordinator to join the busy Emergency Department Admin team. You will be the first point of contact for patients, registering those attending by foot or by ambulance, and supporting the clinical site team with updates and planning.

The role is a Band 3 NHS AfC position, full-time, 37.5 hours per week, with a mix of day and night shifts, including weekdays and weekends.

Qualifications

• GCSE pass in English Language (minimum Grade c-level4-9) or equivalent
• GCSE pass in Mathematics (minimum Grade c-level4-9) or equivalent
• NVQ level 3 Business Administration or equivalent

Responsibilities

• Reception duties: being the first point of contact for patients
• Registration of patients into the department both on foot and by ambulance
• Completion of breach data for both 4- and 12-hour national targets
• Monitoring of Decision to Admit for senior reviewed patients (DTAs)
• Handling phone calls from internal departments and external stakeholders
• Provide regular SITREP updates to the Clinical Site Team
• Provide administration support and advice as required to clinical colleagues in the Emergency Department
• Manual handling of patients to assist with internal transfers

Skills

Customer care

Confidentiality

Computer literacy

Microsoft Office

Initiative

Organisational skills

Flexible

Education

GCSE English

GCSE Maths

NVQ Level 3 Business Administration

Job description

Main area Emergency Department Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-0926-8221983

Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hospital Town Dudley Salary £25,760 - £27,476 Pro Rata Per Annum Salary period Yearly Closing 13/10/2026 23:59

Patient Access Coordinator

NHS AfC: Band 3

Job overview

Full Time Vacancy working 37.5 hours per week

12 hour shifts with a variety of day and night shifts along with weekday and weekends

Are you looking for a busy varied role ?

We are looking for an experienced patient access coordinator to join our busy Emergency Department Admin team. This role will include being the first point of contact for patients which will including registration of patients that attend by foot and my ambulance. Ensuring all patients are being actively managed with an appropriate plan and providing regular updates to the clinical site team. With this you will need to monitor the decision to admit teams for patients along with any 4 or 12 hours which may occur.

Main duties of the job

The Patient Access Coordinator works in the Emergency Department (ED) and has an essential role within the ED Team. This is a combined role which includes but is not limited to:

• Reception duties: being the first point of contact for patients
• Registration of patients into the department both on foot and by ambulance
• Completion of breach data for both 4- and 12-hour national targets
• Monitoring of Decision to Admit for senior reviewed patients (DTAs)
• Handling phone calls from internal departments and external stakeholders
• Have an overview at all times of the position in the emergency Department
• Ensure that all patients are being actively managed with an appropriate plan
• Utilise escalation triggers and liaise with the Flow Nurse/ Nurse in Charge
• Provide regular SITREP updates to the Clinical Site Team
• Provide administration support and advice as required to clinical colleagues in the Emergency Department
• Manual handling of patients to assist with internal transfers

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please see the full details of job description and personal specification attached to this job advert.

Person specification

Qualifications

• GCSE pass in English Language (minimum Grade c-level4-9) or equivalent
• GCSE pass in Mathematics (minimum Grade c-level4-9) or equivalent
• NVQ level 3 Business Administration or equivalent

Skills

• Evidence of excellent customer care skills
• Understanding of Confidentiality
• High level of Computer Literacy
• Working Knowledge of Microsoft Packages
• Ability to use own initiative and prioritise work load
• Excellent Organisational Skills
• Able to work flexibly (internal rotation, days, nights, twilights)

Experience

• Ability to work independently and as part of a team
• Able to handle potentially volatile and distressing situations
• Able to be non-judgemental and relate to the public in a calm and professional manner
• Able to deal with a steady flow of work and sudden episodes of influx of work
• Demonstrates knowledge and interest of duties required
• Previous Administrative and Clerical experience
• Previous relevant experience in a similar role

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organization, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

Employer certification / accreditation badges

Please contact Anna Cheslin for any further information