Clerical Officer

Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a Full Time Clerical Officer to join the Community Podiatry Admin team based at Brierley Hill Health and Social Care Centre. You will provide efficient, confidential administrative support and a friendly telephone/reception service for patients and carers.

The role requires excellent communication, accuracy, and the ability to work under pressure in a busy office, with duties including bookings, referrals processing and data input to support a

Qualifications

• GCSE Maths & English at minimum level C or equivalent.
• Level 2 or above qualification in Business Administration, Customer Service, etc.
• Recognised IT qualification is required.

Responsibilities

• Provide efficient, comprehensive administrative service for the Community Podiatry Service and a confidential telephone/reception service for patients and relatives.
• Support day-to-day operations to ensure a patient-centred service with a courteous, professional approach.
• Handle bookings, referrals, queries and communications to clinical teams via email, phone and in person.

Skills

Attention to detail

Microsoft Office

Telephone booking

Data inputting

Confidentiality knowledge

Communication skills

Teamwork

Motivation

Education

GCSE Maths & English

Level 2 Business Administration / IT

IT qualification

Tools

Databases

Job description

Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert.) Job ref 253-0926-8313033

Site Brierley Hill Health and Social Care Centre Town Brierley Hill Salary £25,272 Pro Rata, Per annum Salary period Yearly Closing 13/10/2026 23:59

Job overview

An opportunity has arisen for a Full Time Clerical Officer to work within our friendly Community AHP Admin team that's brought together the admin teams for Podiatry, Leg Ulcer, Community Stroke Rehab, Community Neuro, OBI Disability Support, and Community Rehab and Falls Teams under one team lead, centralizing shared functions to improve efficiency based at Brierley Hill Health and Social Care Centre.

You will be a part of small team of a dministrators , you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Effective communication skills are vital as you will on a daily basis dealing with telephone calls, booking , rescheduling and cancelling appointments , processing referrals, dealing with queries and passing on information to the Podiatry Services Admin & Clinical Team Leads and the Clinical Teams via, email, telephone and in person.

Main duties of the job

To provide an efficient, comprehensive and confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers, initiating any necessary action.

To play a key role in contributing to the day to day provision of an e fficient, effective and robust service ensuring that it is patient centred with a customer focused and personalized approach.

This role requires communication links across the whole healthcare sector and may involve conflict resolution.

The post holder will take an active part in the change management processes in the development of systems and services as appropriate .

Working for our organisation

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.

Detailed job description and main responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person specification

Qualifications

• Maths & English to GCSE Level grade C minimum or equivalent qualification.
• Level 2 or above qualification in relevant field: NVQ Level 2 or above (e.g. Business Administration, Customer Service, etc), GCSEs or A Levels or equivalent qualifications.
• Recognised IT qualification

Knowledge

• Understanding of confidentiality and Data protection.

Experience

• Attention to detail and accuracy.
• Able to work under pressure in a busy office environment
• Experience of using Microsoft Office packages
• Able to cover for colleagues during periods of leave
• Previous experience of working in a telephone Booking office environment
• Experience with working with databases and data inputting

Planning & Organisational Skills

• Ability to contribute and participate to improving departmental work processes and procedures.
• Able to communicate effectively with staff of different disciplines
• Ability to work on own initiative with guidance available from immediate manager.

Communication & Relationship Skills

• Excellent verbal and written communication skills
• Professional, friendly and approachable manner
• Highly motivated and able to motivate others
• Demonstrates good team skills and working well within a team

Using AI for jobs applications:

Whilst we encourage the use of technology to help manage time and support innovation. However, it is your responsibility to ensure your application is personalised and clearly reflects your own skills and experiences. While AI can assist with drafting, it should only be used as a support tool. The content must be your own work and accurately represent your knowledge, abilities, and values. Over-reliance on AI-generated content may result in your application being rejected. A common issue arises when we receive multiple applications with identical or overly generic language.

The use of AI during assessments, including interviews, is not permitted unless it has been pre-approved as part of a reasonable adjustment. For digital interviews, you may be asked to provide a 360-degree view of your surroundings on camera and confirm that no additional devices are present. If we suspect AI is being used during an interview, we may pause the process to clarify or adjust our approach to questioning.

Caring for patients demands integrity, honesty, and accountability. We expect your application and participation to be authentic and a genuine reflection of your own experiences and values.

In line with UK Home Office rules, Band 2 clinical and non‑clinical roles, and Band 3 non‑clinical roles, are not eligible for visa sponsorship.

Non‑clinical roles at Agenda for Change Bands 7–9 that meet the required skill level (RQF 6) and salary threshold are eligible for sponsorship.

The Trust will also accept applications from candidates who can evidence their existing right to work in the UK or who hold an alternative eligible visa.

RECRUITMENT EQUALITY STATEMENT

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.

We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.

Employer certification / accreditation badges

Application numbers

Please be aware that we reserve the right to close this vacancy when we have received a sufficient number of applications.