Power Platform Support Engineer

X4 Technology; Reading; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Power Platform Support Engineer to join their vibrant support team in Reading. This role involves troubleshooting customer issues and collaborating with internal teams to enhance client experiences. You will play a key role in ensuring the Power Platform operates effectively for a diverse user base. If you're passionate about technology and eager to tackle challenges in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Hands-on experience with Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI.
• Strong understanding of Microsoft Dynamics 365 is a plus.

Responsibilities

• Providing frontline technical support for users of Microsoft Power Platform.
• Collaborating with customers to resolve technical challenges.
• Documenting and managing support issues via ticketing systems.

Skills

Microsoft Power Platform

Power Apps

Power Automate

Power BI

SQL/database knowledge

Excellent communication skills

Customer-first mindset

Problem-solving

Tools

Ticketing systems

CRM tools

Job description

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Base pay range

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IT Services & Consulting Talent Partner | Driving Innovation & Empowering STEM Talent | X4 Technology

Location: Hybrid in Reading (2-3 days on-site)

Job Type: Full-time, Permanent

Start Date: ASAP

A leading Microsoft partner is currently on the look out for a Power Platform Support Engineer to join their dynamic support team in Reading. In this role, you will troubleshoot and resolve customer issues while collaborating with internal teams to continuously improve client experiences. Your expertise will help ensure the Power Platform runs efficiently and effectively for a diverse customer base.

• Providing frontline technical support for users of Microsoft Power Platform (Power Apps, Power Automate, Power BI)
• Collaborating directly with customers to resolve technical challenges
• Documenting, tracking, and managing support issues via ticketing systems
• Working alongside developers to escalate and resolve complex cases
• Offering feedback to refine product functionality and user experience
• Staying current with Power Platform developments through training and continuous learning
• Hands-on experience with Microsoft Power Platform, especially Power Apps, Power Automate, and Power BI
• Strong understanding of Microsoft Dynamics 365 (a plus)
• Confident troubleshooting skills across varied technical issues
• Familiarity with ticketing and CRM tools
• SQL/database knowledge is advantageous

Additional Skills & Attributes

• Excellent communication skills (written and verbal)
• Customer-first mindset and proactive problem-solving approach
• Strong team player with the ability to collaborate effectively
• A keen desire to learn and grow within the Power Platform ecosystem
• Confidence in navigating new challenges and introducing creative solutions
• Logical, systematic thinking with a calm, solutions-focused approach

Apply directly to learn more about this exciting opportunity or connect with me on LinkedIn to stay updated on other engaging roles in this space.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Business Consulting and Services and IT Services and IT Consulting

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