Post Sales Solutions Engineer

Vanta; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Vanta seeks a Customer Solutions Engineer to maximize client value from its Trust Management platform. The role emphasizes technical expertise and customer engagement, requiring strong communication and project management skills. With a hybrid work model, successful candidates will drive renewals and develop solutions to enhance product adoption.

Benefits

100% covered medical, dental, and vision benefits

16 weeks paid parental leave

Health & wellness stipend

Remote workspace stipend

Pension matching

25 days of PTO per year

Virtual team building activities

Qualifications

• 2+ years of customer-facing technical experience.
• Outstanding communication and organizational skills.
• Experience in a startup environment.

Responsibilities

• Partner with Account Managers to drive renewals and expansion.
• Provide technical expertise and custom-tailored solutions.
• Develop processes to scale a Solutions Engineering organization.

Skills

Communication

Project Management

Technical Expertise

Customer Engagement

Tools

AWS

Google Cloud

Microsoft Azure

REST API

Operating Systems

Job description

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.

As a Customer Solutions Engineer, you'll be at the forefront of ensuring that our customers get maximum value from the Vanta Trust Management platform.

Working in partnership with the Account Management and Customer Success teams, you'll provide technical expertise and custom-tailored solutions that ensure both renewals and increased product adoption.

You will also serve as a bridge between our product development team and our customers, utilizing your strong communication skills to deliver pointed and actionable feedback that our product teams might use to ensure Vanta gets 1% better every day.

This role will be based from our London or Dublin office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday.

What you'll do as a Post Sales - Solutions Engineer at Vanta:

• Partner with Account Managers to identify, qualify and drive renewals and expansion opportunities
• Build and maintain strong technical partnerships with our customers via engaging product demonstrations, trials, and other communications
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
• Influence Vanta's strategy and product priorities to drive adoption and retention by being the voice of the customer
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement
• Work cross-functionally to resolve customer business issues and work toward mutual goals
• Develop processes and workflows that allow us to build and scale a best-in-class Solutions Engineering organization

How to be successful in this role:

• 2+ years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
• You exhibit outstanding communication abilities and feel equally at ease when presenting to both individual contributors and decision-makers
• You have a track record of working on multiple projects simultaneously, while operating independently to drive projects to completion
• Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
• Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
• You are creative, curious, technical, and naturally persuasive
• You are detail-oriented and organized
• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
• You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
• Familiarity with REST API development and service integrations is a plus
• Ideally has prior B2B SaaS experience

What you can expect as a Vantan:

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive)
• Health & wellness stipend
• Remote workspace stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of PTO per year
• 8 company paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!

#LI-hybrid

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.

Now more than ever, making security continuous—not just a point-in-time check—is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust—all in a way that's real-time and transparent.