Post Room/Logistics Supervisor - SE1, London

Ward Security Limited; London; On-site; GBP 29,000 - 31,000; Full time

Job summary

Ward Security Limited is seeking an experienced Postmaster to oversee the operations of their postal facility in London. The ideal candidate will manage efficient mail processing, provide exceptional customer service, and maintain strong community relations while ensuring compliance with postal guidelines and operational standards.

Benefits

Financial support for SIA Licensing and renewal

Cycle to work salary sacrifice scheme

Company Pension scheme

Life Assurance benefits

Progression, training, and development opportunities

Discounted gym membership

Discounts at major retailers and travel suppliers

Cinema tickets

Access to 24/7 free Employee Assistance programme

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and customer service abilities.
• Knowledge of postal regulations and procedures.

Responsibilities

• Manage daily postal operations to ensure timely mail processing.
• Address customer inquiries and resolve complaints.
• Ensure compliance with postal regulations and company policies.

Skills

Leadership

Customer Service

Communication

Problem Solving

Organisational Skills

Attention to Detail

Education

SIA License

Experience in postal operations

Job description

London, UK

Job Description

Posted Monday 9 June 2025 at 00:00

Do you have previous security experience and excellent communication skills? Do you provide exceptional customer service and maintain a professional demeanour at all times? Can you keep a positive mindset with any challenge that comes your way?

…Apply now!

We are looking for a dedicated and experienced Postmaster to manage and oversee the daily operations of our postal facility. The ideal candidate will be responsible for ensuring efficient and timely mail processing, delivery, customer service and ensure the security and integrity of mail services. You will also be responsible for addressing customer inquiries, resolving complaints, and maintaining positive community relations. The successful candidate will have strong leadership skills, excellent organisational abilities, and a commitment to providing exceptional customer service. Additionally, you will oversee the maintenance and operation of postal equipment and facilities, ensuring that all safety and operational standards are met.

The role requires excellent communication skills, as you will interact regularly with building management, tenants and employees. You must be able to handle challenging situations calmly and professionally, demonstrating strong problem-solving abilities and sound judgment. Attention to detail and the ability to multitask effectively are essential for success in this role.

You will ensure accurate record-keeping and reporting, and you will be responsible for maintaining compliance with company policies and building procedures. The Postmaster position offers an opportunity to play a critical role in ensuring the smooth operation of postal services.

Role : Post Room/Logistics Supervisor
Pay Rate: £14.00 per hour
Shift Pattern: Monday-Friday,40hrs p/w, 09:00-17:00
Location : SE1 , London
Role Requirements: SIA License

Benefits include:

• Financial support for SIA Licensing and renewal
• Cycle to work salary sacrifice scheme
• Company Pension scheme
• Life Assurance benefits
• Progression, training, and development opportunities

Additional benefits we offer via our ReWard membership :

• Discounted gym membership
• Discounts at major retailers and travel suppliers
• Restaurant and Supermarket vouchers
• Cinema tickets
• Access to 24/7 free Employee Assistance programme

Must have:

• Previous experience in postal operations or related field.
• Strong leadership and supervisory skills.
• Excellent communication and customer service abilities.
• Knowledge of postal regulations, policies, and procedures.
• Ability to analyse operational performance and implement improvements.
• Strong organisational skills and attention to detail.

Main Duties:

• Manage daily postal operations and ensure timely mail processing and delivery.
• Ensure compliance with postal regulations, company policies, and building procedures.
• Address customer inquiries, resolve complaints, and maintain positive community relations.
• Oversee maintenance and operation of postal equipment and facilities.
• Monitor operational performance metrics and implement strategies for improvement.

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “ We look after our people; our people look after our clients. We aim to retain and attract the very best of both ”.

Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.