Post Office Clerk

WHSmith; Warrington; On-site; GBP 18,000 - 25,000; Full time

Job summary

WHSmith is seeking a Counter Clerk for their Post Office Stores. This role focuses on delivering exceptional customer service, managing queues, and ensuring smooth operations. Successful candidates will possess strong communication skills and a passion for customer satisfaction, making WHSmith a welcoming space for all.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Passion for delivering an exceptional customer experience.
• Confidence in team communication.
• Motivated to meet company goals.
• Adaptable to changing requirements.

Responsibilities

• Deliver exceptional customer service.
• Manage queues and facilitate service access.
• Meet high standards and attention to governance.
• Support team colleagues.

Skills

Customer service

Teamwork

Attention to detail

Communication

Job description

As a Counter Clerk in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.

What being a Counter Clerk is all about:

• Delivering an exceptional customer service to all customers.
• Managing queues and ensuring that customers can access the services they need quickly and simply.
• Meeting high standards of governance and attention to detail.
• Being part of a team and supporting colleagues.

What our Post Office Stores would love to see:

• A passion for customers, having an exceptional experience in store.
• Confidence in communicating within the team.
• Motivation to achieve fantastic results and standards.
• Adaptability to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.