Post date 07.10.26 Manager, Unsecured Consumer Credit

UK Finance Limited; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

UK Finance Limited, based in the United Kingdom, seeks a senior specialist to shape policy positions and support member engagement on unsecured consumer credit issues. The post holder will drive industry positions on regulatory reforms, lead cross-member groups, and represent UK Finance credibly with government, regulators, industry and consumer bodies.

The role requires strong subject matter expertise, the ability to lead multi-member working groups and to coordinate across multiple policy

Qualifications

• Extensive knowledge of the financial services environment, especially unsecured consumer credit and related regulatory requirements.
• Experience leading cross-member working groups and advising senior stakeholders.

Responsibilities

• Cross-team collaboration to coordinate delivery on industry change programmes.
• Governance support to Credit PSB and committees, providing leadership and secretariat support.
• Policy development across unsecured consumer credit, synthesising regulatory change and mitigating risk.
• Coordinate and draft high-quality consultation responses on CCA reform and related priorities.
• Stakeholder engagement to maintain networks with members, regulators and other bodies.
• Represent member firms and reflect their priorities in workplans and outputs.
• Support public engagement activities, including media and thought leadership.
• Contribute to clear member and customer communications on policy updates.
• Flexibly contribute to wider team priorities as they develop.

Skills

Policy development

Stakeholder engagement

Cross-team collaboration

Governance

Regulatory policy

Job description

The Manager, Unsecured Consumer Credit is a technical specialist or subject matter expert responsible for shaping policy positions and supporting member engagement across the full breadth of unsecured consumer credit issues.

Job Purpose

The post holder will drive industry positions on key regulatory and legislative reforms, including the Consumer Credit Act (CCA) reform programme, coerced debt strategy development, credit data and debt related projects, and wider operational change, ensuring these are aligned with priorities agreed by the Product and Service Board.

They will work across multiple policy domains simultaneously, synthesising complex regulatory requirements, shaping coherent industry responses, and supporting members through periods of significant change.

The role requires strong subject matter expertise, the ability to lead cross-member working groups, and the capability to represent UK Finance credibly with senior stakeholders across government, regulators, industry and consumer organisations.

Key Responsibilities

• Cross-team collaboration - Maintain excellent working relationships across the Unsecured Consumer Credit team and the wider Personal Finance directorate, ensuring coordinated delivery on cross-cutting industry change programmes.
• Governance support - Actively support the Credit PSB and relevant committees, providing leadership, consultancy and secretariat support to deliver agreed workplans and ensure strong governance.
• Policy development - Lead and support policy development across the full breadth of unsecured consumer credit, synthesising complex regulatory change, mitigating risk, and driving good customer outcomes.
• Consultation leadership - Coordinate and draft high-quality consultation responses on CCA reform, coerced debt strategy, credit data, debt policy and other PSB-mandated priorities, demonstrating flexible multi-tasking skills and the ability to rapidly pivot across evolving team projects.
• Stakeholder engagement - Maintain a comprehensive network across members, HMT, regulators, debt advisers and other stakeholders to ensure UK Finance retains influence, credibility and current expertise.
• Member representation - Build strong relationships with member firms, ensuring their priorities are accurately reflected in workplans, policy outputs and industry positions.
• External engagement - Support UK Finance's representational activities, including media engagement, campaigns, thought leadership, briefings, correspondence, training and events.
• Communications - Contribute to clear, accurate and timely member and customer communications, ensuring effective dissemination of policy updates and industry developments.
• Contribute flexibly to the wider work of the team as priorities develop.

Knowledge

A high level of knowledge and expertise of the financial services environment especially around consumer credit, debt and credit data and the operational process that support these activities together with an understanding of the external challenges faced by our members.