Manager, Unsecured Consumer Credit

UK Finance; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Job summary

UK Finance is seeking a Manager, Unsecured Consumer Credit to shape policy positions and support member engagement across the full breadth of unsecured consumer credit issues.

The post holder will drive industry positions on regulatory and legislative reforms, including CCA reform, coerced debt strategy, credit data and debt-related projects, and wider operational change aligned with priorities set by the Product and Service Board.

Qualifications

• High level knowledge of financial services, especially consumer credit, debt and credit data.
• Experience of stakeholder management.
• Experience in policy or operational work.
• Excellent presentation skills.
• Flexible, independent worker and a team player with strong organisational and delivery skills.
• Ability to lead multi-disciplinary policy teams and present to governance committees.

Responsibilities

• Cross-team collaboration to deliver cross-cutting industry change programmes.
• Governance support for Credit PSB and committees; provide leadership and secretariat support.
• Policy development across unsecured consumer credit; synthesise regulatory change and drive customer outcomes.
• Coordinate and draft consultation responses on CCA reform, coerced debt, credit data and debt policy.
• Maintain a network with members, HMT, regulators, debt advisers and other stakeholders.
• Build relationships with member firms to reflect priorities in workplans and outputs.
• Support representational activities including media engagement, campaigns, briefings and events.
• Contribute to clear internal and external communications of policy developments.
• Flexibly contribute to wider team work as priorities develop.

Skills

Stakeholder management

Communication skills

Policy work

Presentation skills

Organisational skills

Delivery skills

Education

Degree or equivalent qualification

Job description

The Manager, Unsecured Consumer Credit is a technical specialist or subject matter expert responsible for shaping policy positions and supporting member engagement across the full breadth of unsecured consumer credit issues. The post holder will drive industry positions on key regulatory and legislative reforms, including the Consumer Credit Act (CCA) reform programme, coerced debt strategy development, credit data and debt related projects, and wider operational change, ensuring these are aligned with priorities agreed by the Product and Service Board.

They will work across multiple policy domains simultaneously, synthesising complex regulatory requirements, shaping coherent industry responses, and supporting members through periods of significant change.

The role requires strong subject matter expertise, the ability to lead cross-member working groups, and the capability to represent UK Finance credibly with senior stakeholders across government, regulators, industry and consumer organisations.

Key Responsibilities

• Cross-team collaboration - Maintain excellent working relationships across the Unsecured Consumer Credit team and the wider Personal Finance directorate, ensuring coordinated delivery on cross-cutting industry change programmes.
• Governance support - Actively support the Credit PSB and relevant committees, providing leadership, consultancy and secretariat support to deliver agreed workplans and ensure strong governance.
• Policy development - Lead and support policy development across the full breadth of unsecured consumer credit, synthesising complex regulatory change, mitigating risk, and driving good customer outcomes.
• Consultation leadership - Coordinate and draft high-quality consultation responses on CCA reform, coerced debt strategy, credit data, debt policy and other PSB-mandated priorities, demonstrating flexible multi-tasking skills and the ability to rapidly pivot across evolving team projects.
• Stakeholder engagement - Maintain a comprehensive network across members, HMT, regulators, debt advisers and other stakeholders to ensure UK Finance retains influence, credibility and current expertise.
• Member representation - Build strong relationships with member firms, ensuring their priorities are accurately reflected in workplans, policy outputs and industry positions.
• External engagement - Support UK Finance’s representational activities, including media engagement, campaigns, thought leadership, briefings, correspondence, training and events.
• Communications - Contribute to clear, accurate and timely member and customer communications, ensuring effective dissemination of policy updates and industry developments.
• Contribute flexibly to the wider work of the team as priorities develop.

Knowledge

A high level of knowledge and expertise of the financial services environment especially around consumer credit, debt and credit data and the operational process that support these activities together with an understanding of the external challenges faced by our members

Skills and Competencies

• Excellent interpersonal and communication skills, together with the ability to effectively manage stakeholder relationships.
• Experience of stakeholder management
• Experience of operational or policy work
• Excellent presentation skills.
• Flexible approach and aadaptable and able to work independently. A team player with strong organisational, management, analytical and delivery skills.
• Ability to work within multi-disciplinary policy teams, provide input to others’ work and deliver excellent outcomes in a timely and agile fashion.
• Capable of taking the lead as the subject matter expert and credibly presenting to high-level governance committees

Qualifications

A degree or other equivalent, relevant qualification or relevant operational experience

Other information

The UK Finances offices are based in the City of London. We have a flexible working policy in place but ask that employees are in the office at least two days a week as well as for key meetings.

Right to work

Applicants must legally have the right to reside and work in the UK.