Consumer Duty Policy Associate

Financial Conduct Authority; Greater London; On-site; GBP 43,000 - 55,000; Full time

Benefits offered by this job

25 days annual leave

Pension (8–12% depending on age) and 8

Private healthcare

Life assurance

Income protection

Employee Assistance

Volunteering time

Flexible benefits

Job summary

The Financial Conduct Authority seeks a Consumer Duty Policy Associate in the Supervision, Policy & Competition division. You will support the Consumer Duty policy team in applying rules to drive better outcomes for retail customers, advise colleagues, and contribute to policy development and rule-making.

Based in London, with activity across our national offices in Edinburgh and Leeds, the role offers a structured career path, collaborative culture, and a strong benefits package.

Qualifications

• Demonstrable experience drafting and briefing, able to produce clear written outputs.
• Past involvement in supporting project work with strong organizational skills.
• Experience building and maintaining stakeholder relationships.

Responsibilities

• Support colleagues across the FCA to apply the Consumer Duty in practice and analyse firms’ behaviour to drive good outcomes for consumers.
• Contribute to the FCA's policymaking approach in retail markets.
• Support the delivery of the Consumer Duty Rules Framework and drive consistent policymaking.
• Provide policy input to external engagement and senior stakeholder communications.

Skills

Drafting and briefing

Project delivery support

Stakeholder relationships

Job description

Job title: Consumer Duty Policy Associate

Division: Supervision, Policy & Competition

Department: Consumer Policy and Outcomes (CPO)

• Salary: National (Edinburgh and Leeds) ranging from £43,100 to £50,266 and London from £47,300 to £55,166 (salary offered will be based on skills and experience)
• This role is graded as: Associate – Level 8 - Regulatory
• Your Internal recruitment contact is Louis Van Den Burg via [e-mail]
• Your external recruitment contact is Tahir Khan via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.

About The FCA And Team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition).

Sitting in Cross-Cutting Policy & Strategy (CCPS), the Consumer Duty Policy team owns the FCA's policy approach to the Consumer Duty. We maintain and develop the Duty's rules and guidance, providing expert advice on complex and novel issues, and supporting colleagues across the FCA to apply the Duty consistently and effectively to deliver good outcomes for retail customers.

Role Responsibilities

• Supporting colleagues across the FCA to apply the Consumer Duty in practice, to ensure it is effective in driving good outcomes for consumers. This includes answering queries and using your judgment to enable effective Supervision of the Duty and supporting project work to analyse firms’ behaviour and establish good practice under the Duty. It also includes providing advice to colleagues across the FCA on interpreting and applying the Consumer Duty in different contexts, ensuring it is applied consistently
• Contributing to the development of the FCA approach to policymaking in retail markets and supporting Policy colleagues to deliver this approach.
• Supporting the ongoing delivery of the Consumer Duty Rules Framework - an internal framework to help policy teams consider the Consumer Duty when developing rules and guidance and drive a more consistent approach to policymaking in areas where the Consumer Duty applies.
• Providing policy input to our high-profile communications and external engagement strategy, including events and other engagements involving senior stakeholders.

Minimum

Skills required

• Demonstrable experience drafting and briefing, able to product clear and concise written outputs
• Prior experience in supporting the delivery of project work, showing the ability to prioritise work efficiently and strong organisational skills
• Demonstrable experience in building and maintaining stakeholder relationships

Essential

• Experience in analysing complex information and making judgements based on data and evidence
• Experience of working on policy development or delivery and providing policy advice.
• Good verbal communication and presentation skills
• The ability to work constructively, collaboratively and flexibly with others

Benefits

• 25 days annual leave plus bank holidays
• Colleagues spend a minimum of 50% of their working time in the office each month (60% for Directors and Executive Directors) across our London, Leeds and Edinburgh offices
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: 3rd November 2026 at 23:59
• CV Review/Shortlist: 5th November 2026
• Case Study Assessment and Interview: 12th to 19th November 2026
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.